What are the responsibilities and job description for the ServiceNow Administrator@Atlanta, GA (Remote) position at ibrain technologies, inc?
Job Description
Job Description
Job Title : ServiceNow Administrator
Location : Atlanta, GA (Remote)
Duration : 6 Month
Experience Level : 10 Years Profile Needed
Interview Mode : Web Cam Interview Only
Key Responsibilities
Assists in developing standard IT configuration and asset management methodology
Develop CMDB policy, processes, and knowledge base
Conduct reporting on configuration audits and reconciliation
Maintains CIs to ensure CMDB accuracy and completeness
Drives visibility on process adherence and compliance improvement opportunities
Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
Support and administer the tool for configuration and asset management, Service Now Discovery, and additional applications or modules as assigned
Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the Service Now Common Service Data Model (CSDM), and platform governance
Create and document requirements for efficient process design that includes self-service options with limited manual effort
Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy / integrity, and extending the scope of Asset Management
Demonstrate experience in implementing and managing Service Now CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
Draft technical process documentation
Regards,
Deva
iBrain Technologies, INC. | A Certified Minority Business Enterprise
Email : deva@ibrain-tech.com
Phone Direct : 636-489-0678
www.ibrain-tech.com
