Endpoint / MAC Management Support Specialist

Job Title: Endpoint / MAC Management Support Specialist
Location: Boulder, CO
Clearance Required:Must be able to pass a background check and obtain a Public Trust clearance
Salary: $120k-$130K

Applications are accepted on an ongoing basis.

To apply, please follow these steps:

• Visit https://ibsscorp.com/careers/ .
• Select the position you are interested in.
• Review the job details, then click Apply Now.
• Complete and submit your application.

Description:
IBSS is seeking a skilled Endpoint Management Support Specialist to work on-site in Boulder, providing help desk Tier 3 support to users, laptops, and workstations within the Enterprise IT Operations of the OCIO of a civilian Federal government agency.

Key Responsibilities:

• Evaluate, deploy, troubleshoot and support business applications for end-users. Manage an array of business applications including security configuration and integrations. Support the Authorization team in establishing the mechanisms and automation for Access Management and User Provisioning on business applications
• Ensure that endpoints are secure and compliant with regulations and standards by enforcing security policies, monitoring for vulnerabilities, and performing routine maintenance tasks such as patching and software updates.

• 3-5 years of professional experience providing support in the following areas:
• Experience managing MAC endpoints as well as managing the JAMF Pro server for MAC Mobile Devices.
• Managing client devices, endpoints, and systems such as: Microsoft SCCM/MECM, MDM solutions (JAMF, Intune, etc.).
• Experience managing, configuring, deploying, and supporting Azure and VDI endpoints and pools.
• Microsoft Active Directory Administration. Manage users and Group
• Experience using BigFix, Tenable and Qualys
• Manage users and groups and Azure Administration and Entra ID
• Experience using PowerShell to create, modify, and debug code for systems administration and automation of tasks.
• Microsoft O365/Teams and Adobe
• MFD/Printer admin and support
• Hardware configuration/preparation
• Software installation
• Asset Management
• Telecommunication setup and issuance (desk and cell phones)
• MFA Administration
• Helpdesk Ticketing Systems (such as ServiceNow or BMC Footprints)
• Maintaining a positive and professional demeanor while interacting with users, ensuring timely response and issue resolution

About IBSS Corp.

Since 1992, IBSS, a woman-owned small business, has provided transformational consulting services to the Federal defense, civilian, and commercial sectors. Our services include cybersecurity and enterprise information technology, environmental science and engineering (including oceans, coasts, climate, and weather), and professional management services.

Our approach is to serve our employees by investing in their growth and development. As a result, our employees bring greater capabilities and provide exceptional service to our clients. In addition to creating career development opportunities for our employees, IBSS is passionate about giving back to the community and serving the environment. We strive to leave something better behind for the next generation.

We measure our success by the positive impact we have on our employees, clients, partners, and the communities we serve. Our tagline, Powered by Excellence, is a recognition of the employees that make up IBSS and ensures we deliver results with quality, applying industry best practices and certifications.

IBSS offers a competitive benefits package that includes medical, dental, vision, and prescription drug coverage with a company-paid deductible, paid time off, federal holidays, a matching 401K plan, tuition/professional development reimbursement, and Flex-Spending (FSA)/Dependent Care Account (DCA) options.

IBSS is an affirmative action and equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Click https://www.eeoc.gov/poster to see that the EEO is the law. Please direct any inquiries to the HR Department email at HR@ibsscorp.com.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Talent Acquisition department at Recruiting@ibsscorp.com