Route Sales Technician

POSITION SUMMARY :

Under the supervision of operations leadership, the Combo Technician (Route) ensures that The ICEE Company is always represented in a professional and courteous manner. Customer service is always capitalized at ICEE, and we have a commitment to success to not only our customers but also our partners and our peers. The Combo Technician (Route) will have daily responsibilities including delivering products, completing, and rotating account inventory, completing invoices, cleaning machines, and replacing promotional materials. In addition to these duties, the Combo Technician (Route) will need to perform as a Service Technician. Combo Technicians (Route) will work with minimal supervision and are required to attend weekly meetings held in their service center. Individuals in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

ESSENTIAL FUNCTIONS :

• Receives emergency service or supply calls from the service center, Field Manager, and / or Customer Service daily.
• In certain locations, the Combo Technician (Route) is responsible for machine movement including not limited to : installations, exchanges of old or damaged machines, and pulling machines when accounts are closed.
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and makes repairs as needed.
• Responsible for the loading and unloading of the company vehicle to ensure inventory for delivery is prepared for the daily route. Completes inventory count at the beginning and the end of shift each day.
• Completes scheduled deliveries assigned and ensures prompt delivery of products and promotional items.
• Discusses with store personnel any new product to be left and informs them of new promotional items.
• Ensures proper training of ICEE equipment is discussed with any store personnel that are not familiar with machine operation.
• Cleans machines, replenishes stock of cups / lids / straws, and freshens promotional materials.
• Documents store provided PO # on invoices at necessary accounts.
• On occasion, there will be COD (cash on demand) accounts delivered. The driver will deliver the product to these accounts and in return he / she will receive the payment for this product. If cash payment is made, the driver is responsible for obtaining a money order for the proper amount. This money order is turned into the service center manager at the end of each day.
• Performs weekly vehicle checks. If driving a DOT vehicle, must fill out daily a DVIR (Driver Vehicle Inspection Report).
• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor.
• NOTE : See Service Technician description for detailed service requirements.

COMPETENCIES :

To perform this job successfully, the Combo Technician (Route) must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and / or ability required.

EDUCATION AND EXPERIENCE :

Disclaimer :

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement :

The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age,

national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital

status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's

status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic

characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and

unemployment status.