AV Support Engineer - Associate

iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $214 billion in global client assets invested in 1,731 funds, as of December 2024.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron's Solutions Provider award (See link below). 

About the Role

iCapital is looking to hire an A/V Support Associate to join the Corporate Technology team. This role will work collaboratively with internal stakeholders, peer technology groups, and third-party vendors to support the company's rapidly growing corporate A/V footprint. This includes physical locations in the US, Canada, Portugal, Switzerland, London, Singapore, Japan, and Hong Kong.

The team is responsible for A/V design, implementation, live event support, service and maintenance as well as maintaining Microsoft Teams and Zoom collaboration software architecture working closely with all groups at iCapital to deliver a high touch experience. This role will report to the A/V Services Lead.

Responsibilities

• Liaison assigned project installations and live events, coordinating project timelines, overall vendor coordination, and A/V needs with event stakeholders, as well as performing onsite pre-event kickoffs to ensure successful installations.

• Perform both on-site and remote support on all A/V systems, conference room digital signage, and live event support across all offices, as well as Tier 1 level on-site A/V service and maintenance.

• Manage corporate Microsoft Teams and Zoom accounts and backend administration.

• Maintain strong relationships with the iCapital Corporate Technology teams to ensure alignment in service operations and delivery of cross-functional collaboration solutions.

• Perform quality checks on A/V equipment, vendor work, and maintain A/V documentation.

• Ensure that the end user's workplace experience is positive and modern.

Qualifications

• 2-5 years of experience executing delivery project management on the service and maintenance of audio-visual integrated systems, installation, live events, digital signage, and equipment for conference rooms

• Strong knowledge of A/V collaboration technologies such as Neat, Polycom, Crestron, Logitech and BiAmp

• Experience with Zoom platform administration including Zoom Meeting, Phone, and Room

• Experience with Microsoft Office 365 administration, including Teams, Room, and Equipment resources

• Apple macOS, iOS, Windows, and Android experience are required

• Excellent verbal and written communication skills, with the ability to communicate effectively with both senior business users and teams to deliver effective solutions

• Strong process orientation, project management experience, problem-solving ability and strategic mindset

• Effective customer service skills and high touch support experience

• Excellent attention to detail while balancing multiple projects

• Desire to discover and learn new technologies to improve the conference experience

• Bachelor's degree and/or certifications

• CTS certification is required

Benefits

The base salary range for this role is $100,000 to $125,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.