What are the responsibilities and job description for the Client Delivery Specialist - Assistant Vice President position at iCapital?

iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $184 billion in global client assets invested in 1,471 funds, as of March 2024.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2023); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI / Barron's Solutions Provider award (See link below).

About the Role

iCapital is looking for a Client Delivery Specialist - Assistant Vice President to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology.

Responsibilities

Financial Reporting and Data Aggregation tools :

Analyze and explain portfolio performance results

Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects

Perform analysis of private equity and hedge fund statements for input into the system

Work with clients and partners to resolve data issues

Develop and strengthen client relationships :

Client onboarding

Client account setup and training

Day-to-day support and issue management

Software maintenance and setup :

System setup and configuration

New client setup

New financial account and asset set-up and classification

Data feed management

Create custom reports based on client-specific needs

Liaise with the vendor partners for enhancements, and system and data issues

Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.

Establish operational effectiveness through the development and adoption of policies, procedures, and controls.

Qualifications

5-7 years of experience in a related field

Bachelor's degree from an undergraduate program

Excellent customer service skills and the ability to foster and maintain effective relationships

Strong understanding of financial instruments

Experience with RIA / Wealth management policies, procedures, and client service

Experience working with wirehouses or custodians

Proactively assess and act upon client and company needs

Organized and self-motivated with the ability to prioritize tasks and meet deadlines

Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities

Comfortable with technology, software tools, and applications :

Able to learn new software quickly

Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms

Experience with planning tools such as eMoney, MoneyGuidePro, or similar software

Strong MS Excel and PowerPoint skills

Basic knowledge of database concepts, and any type of programming

Working knowledge of Photoshop, HTML design, and / or similar tools

Knowledge of various financial products and indices, particularly :

Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA / UMA

Alternative investments

Performance reporting calculations and methodologies

Portfolio management and rebalancing

How Family Offices, RIAs, investment advisors work

Critical thinker, that possesses strong problem-solving skills and is able to summarize information clearly and concisely, both written and verbal

Collaborative and able to thrive in a team environment while working independently

Able to learn quickly and adapt to an expanding environment

Benefits

The base salary range for this role is $90,000 to $120,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit Twitter : @icapitalnetwork | LinkedIn : | Awards Disclaimer :

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Salary : $90,000 - $120,000

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