Sales Support - Analyst

Sales Support – Analyst

Department: Alternatives Distribution

Location(s): Greenwich, CT

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services, approximately $222 billion in global client assets invested in 1,778 funds, as of February 2025.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below). 

About the Role

iCapital is looking to hire a Sales Support Analyst to join the Alternative Distribution team. iCapital is looking to expand the internal sales support team to cover the 6 US regions within Alternatives Distribution. This role is responsible for providing top notch customer service to financial advisors in partnership with our Client Success and Regional Alternatives Distribution Sales teams.  The ideal candidate will work with new and existing advisors throughout the lifecycle of the alternative investment.  This role will act as the main liaison for advisors between Sales, Investor Relations, Fund Finance, and Operations teams in support of our pre-sale, sale, and post-sales activities.  

Responsibilities

• Proactive engagement driving new user registrations; educating financial advisors of the iCapital value proposition.
• Lead campaigns designed to promote iCapital Marketplace new product launches, conferences, and other thought leadership publications. 
• Develop, maintain, and support strong relationships between key advisors and firms in the region to maximize their usage of iCapital platform.
• Improve skills and knowledge of alternative products and related investment processes on a continuous basis. 
• Maintain accurate Salesforce CRM records; populate user profile characteristics to be leveraged across the firm.
• Act as the main point of contact and problem solver for advisors regarding investment creation and servicing.
• Manage referrals to iCapital Structured Investments, Architect, and Client Solutions.

Qualifications

• Degree in a related field
• Experience in investment or financial service fields
• Strong proficiency in Salesforce, PowerPoint, Excel, and Word. Tableau or other business intelligence tools a plus
• Demonstrated aptitude for project management and able to prioritize and execute numerous requests, while working with numerous different functionalities 
• Strong clients focus and customer service skillset with outstanding judgment, critical thinking, attention to detail, and strong verbal and written skills 
• Attainment of Series 7, Series 63 within 120 days of hiring date 
• Attainment of Chartered Alternative Investment Analyst (CAIA) within 2 years of hiring date 

Benefits

The base salary range for this role is $70,000 to $85,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.