Job Title: HCBS Coordinator (For Home and Community-Based Services - HCBS)

Location: Phoenix, AZ

Department: Home and Community-Based Services Reports to: HCBS Director

Job Summary:

The HCBS Coordinator is responsible for the coordination and implementation of Home and Community-Based Services (HCBS) for individuals with developmental disabilities. The coordinator plays a vital role in ensuring that individuals receive person-centered services that promote independence, integration, and enhanced quality of life within their home and community environments. This position involves managing service delivery, working with families and service providers, and ensuring compliance with state and federal regulations.

The HCBS Coordinator works closely with individuals, families, case managers, and direct support staff to ensure that services are tailored to meet the specific needs and goals of each member.

Key Responsibilities:

1. Service Coordination and Implementation:

• Coordinate the delivery of Home and Community-Based Services (HCBS) for individuals with developmental disabilities, ensuring that services meet the goals outlined in their Individualized Service Plan (ISP).
• Review DDD Focus platform to search for members daily and conduct daily follow up with potential members, families, and support coordinators.
•      Match potential members and DSP staff to meet service
• Work with members, families, and service providers to develop and implement person-centered service plans that promote independence and community
• Regularly monitor service delivery, making adjustments to plans as needed based on member progress, preferences, and changing needs.
• Assist with coordinating healthcare services, transportation, community activities, and other supports that enhance the member’s quality of life.
• May be required to step in as a back-up provider for DSPs to ensure continuation of services and to avoid service gap.

2. Person-Centered Planning:

• Facilitate and attend person-centered planning meetings with members, families, and other key stakeholders to ensure that each member’s needs and preferences are reflected in their ISP.
• Support members in identifying their personal goals and assist in developing a service plan that promotes their independence and inclusion in the
• Regularly review and update service plans to reflect progress toward goals, changes in circumstances, or adjustments in support needs.
• Follow up with members’ support coordinator to obtain member current ISP/PCSP and file in member’s folder accordingly and request for additional member hours (when running out of hours/hours authorization).
• Review and ensure DSPs are maintaining thorough documentation of member progress, activities, and any incidents that occur during the program.

3.  Compliance and Documentation:

• Ensure that all services comply with Medicaid waiver requirements, Division of Developmental Disabilities (DDD) guidelines, and other applicable state and federal regulations.
• Maintain accurate and up-to-date documentation for all members, including progress notes, service plans, and required assessments.
• Submit required reports (such as quarterly reports, habilitation reports, strategies reports, etc.) and documentation in a timely manner, ensuring compliance with organizational, state, and federal standards.
• Conduct service program supervisory and monitoring visits as required and file in both member and DSP file.
• Conduct pre-service orientations with member and every new DSP staff (file one signed pre-service orientation form in member file and one in new staff file).
• Assist with preparing for audits and compliance reviews, ensuring that all member records and service documentation meet regulatory standards.

4. Family and Caregiver communication:

• Serve as the primary point of contact for families and caregivers, providing regular updates on member progress, services, and any changes in care.
• Facilitate communication between members, families, direct support professionals, and other service providers to ensure that everyone is aligned in supporting the member’s goals.
• Address family concerns, questions, or issues in a timely and respectful manner, working collaboratively to find solutions.

5.  Community Engagement and Resource Development:

• Identify and connect members to community resources, programs, and activities that align with their interests and goals.
• Build relationships with community organizations, employers, and service providers to expand opportunities for members in areas such as employment, education, social engagement, and independent living.
• Promote community integration by coordinating participation in local events, volunteer opportunities, and other community-based activities.

6. Crisis Management and Problem-Solving:

• Provide support and guidance to members and families during crises or challenging situations, including medical emergencies, behavioral incidents, or housing issues.
• Assist in developing and implementing crisis intervention plans when necessary, ensuring that members receive appropriate support during emergency situations.
• Work closely with direct support staff and families to address any issues or challenges that arise in the delivery of services.

7. Staff Training and Support:

• Provide guidance and support to Direct Support Professionals (DSPs) in the implementation of service plans, ensuring that they are delivering person-centered care that aligns with the member’s goals.
• Provide ongoing coaching, guidance, and support to staff to ensure effective service delivery and member engagement.
• Schedule staff shifts, ensure proper staff-to-member ratios, and manage daily staffing needs to meet program requirements.
• Conduct regular team meetings to discuss program updates, address challenges, and review member progress
• Offer training to staff on service delivery, documentation requirements, and best practices for supporting individuals with developmental disabilities in home and community settings.
• Monitor DSP performance and provide feedback to ensure high-quality service

Qualifications:

Education:

• Bachelor’s degree in social work, Psychology, Special Education, Human Services, or a related field (required).
• Equivalent experience in developmental disabilities services or human services may be considered in lieu of formal education.

Experience:

• Minimum of 2-3 years of experience in coordinating services for individuals with developmental disabilities or a related field.
• Experience with Home and Community-Based Services (HCBS) and Medicaid waiver programs is strongly preferred.

Skills and Knowledge:

Knowledge of person-centered planning and service coordination for individuals with developmental disabilities.

• Familiarity with Medicaid waiver programs, HCBS regulations, and state and federal guidelines related to developmental disabilities services.
• Excellent organizational skills with the ability to manage multiple service plans and documentation requirements.
• Strong communication and interpersonal skills for working with members, families, service providers, and other stakeholders.
• Problem-solving and crisis management skills, with the ability to navigate complex situations effectively.

Preferred Certifications:

• CPR/First Aid Certification
• Prevention and Support or similar behavioral crisis management
• Article 9

Physical Requirements:

• Ability to travel to member homes, community settings, and program offices as
• Must be able to participate in physical activities and assist members with mobility, as
• Some light lifting may be required for program materials or

Additional Requirements:

• Background check clearance as required by state and federal
• Valid driver’s license and reliable transportation for travel between member homes and service sites.
• Valid Fingerprint card
• Social Security Card
• DCW 1&2 (obtain 90 days of hire)
• Flexibility to work some evenings or weekends as needed to meet member

Salary Range:

• $17 - $19 per (depending on experience, location, and organizational budget).
• Benefits may include health insurance (medical, vision, and dental), paid sick time off, and opportunities for professional development.

Working Conditions:

• The HCBS Coordinator works primarily in office settings, but regular travel to member homes and community settings is required.
• The role typically requires a standard work week but may involve occasional evening or weekend work to accommodate member needs.

Salary : $17 - $19