Direct Service Professional (DSP)

Job Title: Direct Support Professional (DSP)

Location: Show Low, AZ

Residential Services Reports to: Residential Manager

About us

iCare Health Services LLC is a healthcare company providing quality life-enhancing services to individuals and families in the State of Arizona since 2016. iCHS offers a unique combination of premier services such as day programs, behavioral health services, residential services, employment services, specialized habilitation services, and home and community-based social services to Arizona residents. Our program both support and empower adults and children with intellectual and developmental disabilities—as well as adults with mental health challenges. Partnering with them are their caregivers, professionals, and families to help them learn, grow, and thrive in the communities that they live in.

Job Summary:

The Direct Support Professional (DSP) provides hands-on support, care, and assistance to individuals with developmental disabilities or other needs in residential, community, or home settings. DSPs play a critical role in promoting independence, well-being, and inclusion by assisting individuals with daily living activities, personal care, and participation in community activities. The DSP ensures that individuals receive person-centered support that aligns with their Individualized Service Plans (ISPs) and helps them achieve their personal goals.

This role requires compassion, patience, and a commitment to enhancing the quality of life for the individuals served.

Key Responsibilities:

Direct Care and Support:

· Assist individuals with daily living activities, including bathing, dressing, grooming, shaving/trimming of member (legs, face and private areas) toileting, and meal preparation.

· Support individuals in completing tasks that promote independence, such as household chores, budgeting, shopping, and managing medications.

· Help individuals participate in community activities, social events, employment, or volunteer opportunities.

· Encourage and facilitate the development of social, vocational, and life skills according to everyone’s ISP.

Person-Centered Planning and Implementation:

· Follow individualized plans to support each person’s goals, preferences, and needs, ensuring a person-centered approach to care.

· Collaborate with individuals, families, and the care team to review and update ISPs regularly based on progress and changes in needs.

· Promote choice and decision-making by providing opportunities for individuals to express their preferences and take an active role in their lives.

Health and Safety:

· Monitor individuals' physical and emotional well-being, identifying any changes in behavior, health, or safety concerns, and reporting them promptly.

· Administer medications or support individuals in taking medications as prescribed, following proper protocols and documentation procedures.

· Follow all safety procedures to ensure a secure and clean-living environment, including adherence to emergency protocols.

· Assist with mobility, transfers, and use of adaptive equipment as needed to ensure individuals’ safety and comfort.

Behavioral Support:

· Support individuals in managing challenging behaviors by implementing individualized behavior support plans.

· Use positive reinforcement, de-escalation techniques, and crisis prevention strategies to encourage positive behaviors and manage crises when necessary.

· Provide emotional support and guidance, helping individuals develop coping skills and build positive relationships.

Documentation and Reporting:

· Maintain accurate and timely documentation of individuals' progress, daily activities, health status, and any incidents that occur.

· Complete required reports, including progress notes, incident reports, and medication administration records, in accordance with organizational policies.

· Participate in team meetings and care plan reviews, providing input on individuals' progress and any updates to care plans.

Collaboration and Communication:

· Work closely with individuals’ families, guardians, healthcare providers, and other team members to ensure consistent, high-quality care.

· Communicate openly with supervisors and colleagues about individuals’ needs, progress, and any concerns.

· Attend and participate in staff meetings, training sessions, and professional development opportunities to improve skills and knowledge.

Community Engagement and Advocacy:

· Encourage individuals to participate in community activities, promoting social inclusion and building connections with peers and community members.

· Advocate for individuals' rights and ensure they have access to opportunities for education, employment, and socialization.

· Provide transportation and accompany individuals to appointments, social events, or recreational activities as needed.

Crisis Management and Problem-Solving:

· Respond effectively to crisis situations, providing appropriate interventions to ensure the safety and well-being of individuals.

· Implement crisis intervention plans as needed, using approved strategies for de-escalation and conflict resolution.

· Stay calm under pressure and seek additional support or resources as required during emergencies.

Qualifications:

Education:

· High school diploma or equivalent (required).

· Additional coursework or certification in developmental disabilities, caregiving, or healthcare (preferred).

Experience:

· 1-2 years of experience working with individuals with developmental disabilities or in a similar caregiving role (preferred).

· Experience in residential, home-based, or community-based care settings is a plus. Skills and Knowledge:

· Strong understanding of person-centered planning and support for individuals with developmental disabilities.

· Ability to provide direct care, including assistance with daily living activities and personal care.

· Excellent communication and interpersonal skills, with the ability to work collaboratively with individuals, families, and team members.

· Ability to manage challenging behaviors and respond to crises with patience, empathy, and professionalism.

· Basic knowledge of medication administration and health/safety protocols.

· Organizational skills for maintaining records, completing documentation, and following care plans.

Required Certifications (Must Have):

· CPR/First Aid Certification

· Prevention and Support

· Article 9

· Medication Administration Certification (preferred or willingness to obtain)

Physical Requirements:

· Ability to perform physical tasks such as lifting, transferring, or assisting individuals with mobility.

· Must be able to engage in physical activities with individuals, including recreational activities, outings, and household tasks.

· Ability to work flexible hours, including evenings, weekends, or overnight shifts, based on the needs of the individuals served.

· Proficient in navigating high-stress situations by employing de-escalation techniques to achieve productive outcomes.

· Demonstrated mental and emotional acuity in managing individuals in dysregulated situations.

· Finger and manual dexterity.

Additional Requirements (Must Have):

· Background check clearance as required by state and federal regulations.

· Valid driver’s license and reliable transportation

· Valid fingerprint card/willingness to obtain

· Social Security card

· Commitment to ongoing training and professional development.

Pay Range:

· $16.25 - $17.00

Schedule: varies, based on need of the individuals we serve

Benefits may include:

Health insurance (Medical, Vision, Dental) paid sick time off, and opportunities for professional development.

Working Conditions:

· The DSP works in a variety of settings, including individuals’ homes, community locations, or residential facilities.

· The role may involve working non-standard hours, including evenings, weekends, or on call shifts, to meet individuals’ needs.

Application Process:

Please submit your resume, cover letter, and any required certifications to Leslie.Kilgore@icarehealthllc.org

Job Type: Full-time

Pay: $16.25 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Ability to Relocate:

• Show Low, AZ 85901: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17