What are the responsibilities and job description for the Medical Office Staff position at ICare Urgent Care?
This is 12-hour shifts 3 days a week rotating weekends.
Primary Job Duties:
- Greet, register, instruct, discharge, and provide general assistance to patients.
- Obtain demographic and financial information and enter into computer system/electronic medical record.
- Verify insurance eligibility and relevant information on payment policies and billing/collection processes. Verify and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility when applicable.
- Maintain and balance cash drawer.
- Maintain electronic medical record, scan and title documents appropriately.
- Confirm electronic medical record chart is complete, patient understands physician instructions and financial responsibility is settled before prior to patient leaving the center.
- Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
- Answer the telephone, take messages and forward them to the appropriate staff/provider.
- Help maintain patient flow within the center.
- Maintain a clean, orderly waiting room including reading material.
- Assist with the release of medical records.
- Demonstrate ongoing competency and proficiency in job requirements.
- Attending staff meetings.
- Assist with the orientation of new employees.
- Perform clerical tasks as required.
- Maintain strictest confidentiality.
- Other duties as assigned.
Education:
- High school diploma or equivalent.
- Graduate of an accredited medical receptionist program preferred.
Experience: Medical Assistant, Medical office preferred