Demo

IT Support Specialist II

ICBD HOLDINGS LLC
Nashua, NH Full Time
POSTED ON 1/7/2025 CLOSED ON 1/22/2025

What are the responsibilities and job description for the IT Support Specialist II position at ICBD HOLDINGS LLC?

IT Support Specialist II — ABA Centers of America

Nashua, NH

 

About ABA Centers of America

ABA Centers of America is a healthcare innovator experiencing steady growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in homes, and in the community.

 

Listed by Inc. magazine as the 5th fastest-growing private company in the U.S., we are focused on opening new clinics and remaining self-funded without private equity investment. We’re also named in Inc.’s Best in Business list for “Health Services,” honoring companies that have made an extraordinary impact in their fields and on society.

 

We are currently in 10 states with over 30 clinical service areas, and our roadmap will bring us to more than 50 clinical service areas over the next 12-24 months. We have the resources and talent usually found at a more mature organization, including fully staffed teams to support marketing, IT, accounting, and clinic growth.

 

Growth Opportunity 

Are you an experienced IT professional looking to make the next move in your career with a growing, innovative company where you can truly make a difference in the lives of kids and families?

 

Our IT Support Specialist II provides technical support to maintain our computer systems and ensure optimal performance so that end users can maintain high productivity. The successful candidate will work with a team to execute a roadmap with specific tasks related to security, networking, phone system, system adoptions, etc.

 

What You’ll Do

  • Provide first-contact support of incoming requests to the service desk via web portal, email, ticket system, and chat to ensure courteous, timely, and effective resolution of end-user issues
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
  • Use remote tools and diagnostic utilities to aid in troubleshooting
  • Research solutions through internal and external knowledgebase as needed
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
  • Test fixes to ensure the problem has been adequately resolved
  • Develop help sheets and FAQ lists for end users
  • Contribute to technician knowledgebase and training
  • Reinforce SLAs to manage end-user expectations
  • Provide suggestions for continual improvement
  • Support all levels of users, including executive support
  • Act as Team Lead for other Technical Support Staff
IT Specialist
The Nash Casino -
Nashua, NH
IT Operations and Support Professional
Dexian -
Merrimack, NH
Sales Support Associate II
coach.valhalla.stage -
Merrimack, NH

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a IT Support Specialist II?

Sign up to receive alerts about other jobs on the IT Support Specialist II career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at ICBD HOLDINGS LLC

ICBD HOLDINGS LLC
Hired Organization Address Wilmington, DE Full Time
Behavior Technician/ Registered Behavior Technician (BT/RBT), Part Time – ABA Centers of Delaware Wilmington, DE Growth ...
ICBD HOLDINGS LLC
Hired Organization Address Wilmington, DE Full Time
Job Title : Clinical Assessor (BCBA) About Us ABA Centers of Delaware is a leading provider of Applied Behavior Analysis...
ICBD HOLDINGS LLC
Hired Organization Address Nashua, NH Full Time
Clinical Diagnostic Specialist - ABA Centers of America Nashua, NH About ABA Centers of America ABA Centers of America p...
ICBD HOLDINGS LLC
Hired Organization Address Portsmouth, NH Full Time
Community Outreach Liaison – ABA Centers of America Portsmouth, NH About ABA Centers of America ABA Centers of America i...

Not the job you're looking for? Here are some other IT Support Specialist II jobs in the Nashua, NH area that may be a better fit.

IT Support Specialist II

ICBD Holdings LLC, Nashua, NH

IT Support Specialist

Dexian, Merrimack, NH

AI Assistant is available now!

Feel free to start your new journey!