What are the responsibilities and job description for the Consumer Processing Manager position at ICCU?
Manage the loan processing and funding functions for all loans closed through the consumer lending channel.
Duties and Responsibilities:
- Supervise, coach, and develop the consumer loan processing and funding team.
- Supervise quality control for the processing staff.
- Focus on improving team’s service level to team members.
- Hire, onboard, and train new team members.
- Manage productivity and workflow efficiency.
- Stay current on industry trends, best practices, and vendor opportunities.
- Manage special Credit Union projects as necessary.
- Assist in vendor management and relations.
- Troubleshoot service issues and find solutions.
- Provide backup support to the processing team as needed.
- Other projects and duties as assigned.
Qualifications:
Bachelor’s Degree in Business and 2-4 years management or related lending experience. Prior experience in a financial industry related field preferred. Strong oral and communication skills. Ability to always maintain the confidentiality of the Credit Union and member records.
Performance Standard:
High level of professionalism. A demonstrated ability to work well with others. Must be willing to comply with the Bank Secrecy Act and USA Patriot
Act as implemented by Idaho Central Credit Union. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Dedicated to serving our internal members and holding team accountable for the Credit Union’s service standard.
Physical Requirements:
- Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
- Sit for extended periods of time.
- Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
- Repetitive motion using wrists, hands, and fingers.
- Reach keyboards.
- Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at Idaho Central Credit Union to obtain employment.
Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without
regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
