What are the responsibilities and job description for the Supervisor position at Ice-America?
NOW HIRING for 2023-24 Seasonal positions (temporary): Supervisors for our Santa Ana Winter Village Ice Skating Rink from Dec 1, 2023 - Dec 31, 2023.
Location: Santa Ana City Hall - 20 Civic Center Plaza, Santa Ana, CA 92701
Ice-America will be producing the Santa Ana Winter Wonderland! It will be an immersive experience complete with food and activities for the whole family including entertainment, photo opportunities for kids and adults and a real ice skating rink! Skaters and non-skaters alike are encouraged to apply for this fun and exciting event designed to engage the community during the holiday season!
Ice-America, a division of Seaside Ice, LLC, is a creator, producer, and operator of outdoor, temporary ice skating rinks, and an ice event and television production group. We offer rapid deployment of turn-key portable ice rinks and operations in the US and Canada.
We are currently seeking fun, enthusiastic Team members for:
SUPERVISORS: Oversee all aspects of customer support to continuously heighten the guest experience by providing unparalleled service. This position requires strong knowledge of hospitality and customer service, the ability to multitask and the ability to manage the performance of all employees. Occasionally act as manager-on-duty and supervise entertainers, skate monitors, cashiers, and maintenance staff as needed. Ability to work with various levels of management as well as working with other departments. Ability to work in a fast paced environment with excellent written and verbal communication. Having some of the following experience is a bonus:
● Ice skating (hockey or figure skating)
● Customer Service
● Office Management
Compensation: $19/hour
Duties for all positions include, but are not limited to:
● Interacting with customers daily and being able to offer solutions to every customer’s needs.
● Enforcing the code of conduct while looking to engage customers with a memorable experience.
● High attention to detail and strong problem-solving skills are required.
● Assisting customers with their online waiver on site and checking them in on an iPad.
●Maintaining the cleanliness of the skate rink and surrounding area.
● Handing out rental skates, showing customers how to wear them properly, and storing them properly.
● Following clear instructions given by the Manager or Supervisor on duty.
Submission requirements:
● Email your resume to: Aly Pirani, apirani@ice-america.com with the subject line “Santa Ana” and the position you’d be interested in
● Or submit interest through this form https://app.smartsheet.com/b/form/c75893ce9abb48ddb644547d4ce246af
Job Types: Part-time, Temporary
Pay: $19.00 per hour
Experience level:
- 1 year
- 2 years
Shift:
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
Work Location: In person