Customer Service Assistant

At Ice Speak Social, we specialize in providing bespoke call centre solutions that cater to the unique needs of your business. We combine professionalism with a touch of fun to deliver exceptional service and create memorable customer experiences.

Job Description

We are seeking a dedicated and passionate Customer Service Assistant to join our dynamic team in Cleveland. In this role, you will serve as the first point of contact for our valued customers, providing exceptional support and assistance through various channels including phone, email, and chat.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product questions, service issues, and order status inquiries.
• Resolve customer complaints professionally and efficiently to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions in our database.
• Provide feedback and suggestions to improve customer service processes and policies.
• Work closely with other departments to effectively address and resolve customer concerns.
  
  

Minimum Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using customer service software and tools.
  
  

Benefits

• Competitive salary: $18.50 - $27.00 per hour.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan with company match.
• Professional development and career advancement opportunities.