What are the responsibilities and job description for the Entry Level Customer Service Rep position at Ice Speak Social?
Description:
At Ice Speak Social, we specialize in providing bespoke call centre solutions that cater to the unique needs of your business. We combine professionalism with a touch of fun to deliver exceptional service and create memorable customer experiences.
We are seeking a motivated individual to join our team as an Entry Level Customer Service Rep in the Consumer Services industry in Cleveland, OH. In this role, you will be responsible for providing exceptional service and support to our customers. You will have the opportunity to develop essential skills in customer service, problem-solving, and communication, making this position an excellent entry point into the industry.
Responsibilities
- Assisting in handling inbound and outbound customer calls.
- Providing basic information and resolving straightforward customer inquiries.
- Accurately documenting customer interactions and maintaining records.
- Supporting senior team members with additional administrative tasks.
Requirements:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and in a team environment.
- Attention to detail and strong organizational skills.
Benefits:
- Competitive salary: $17.50 - $27.00 per hour.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development and career advancement opportunities.
Salary : $18 - $27
