What are the responsibilities and job description for the Manager, Client Support position at ICE?
Overview
Job Purpose
Responsible for partnering with internal and external clients to develop and resolve operational solutions. Provides technical direction while guiding clients through the implementation of software products.
Responsibilities
The shift for this role is 9-6 ET. There is a requirement to be able to periodically work 11-8 ET as well as an on-call weekend.
This role offers work from home flexibility of one day per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
Job Purpose
Responsible for partnering with internal and external clients to develop and resolve operational solutions. Provides technical direction while guiding clients through the implementation of software products.
Responsibilities
- Collaborates with the development team to prepare estimates of resources needed to complete activities and projects
- Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements
- Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware
- Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients
- Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel
- Performs other related duties as required
- Bachelor’s degree or the equivalent combination of education, training, or work experience
- Requires 6 years of IT Consulting experience
- Mortgage industry experience
- Knowledge of Black Knight products, services and capabilities
- Advanced knowledge of the principles, processes, phases and roles of multiple applications development methodologies
- Advanced knowledge of conversion methodologies and the basic principles, processes, and phases
- Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients
- Excellent verbal and written communication skills to non-technical and technical audience members
The shift for this role is 9-6 ET. There is a requirement to be able to periodically work 11-8 ET as well as an on-call weekend.
This role offers work from home flexibility of one day per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
