What are the responsibilities and job description for the Customer Service Representative position at ICEE?
POSITION SUMMARY
The ICEE Company services a variety of food and beverage equipment for various Customers across the country. Tracking and inputting service calls and reporting completion details to the customer as they are completed is a crucial responsibility of the Customer Service Department. The CSR's primary job functions will be to handle various data entry tasks such as inputting work order details, technician completion details, and repair quotes.
REQUIREMENTS AND RESPONSIBILITIES :
- Input work order details from Customers into internal call entry program for scheduling
- Input technician completion details into various customer web portals to report the service call as completed
- Provide updates on existing service calls to the customer as updates are available.
- Submit repair quotes through various customer web portals for approval
- Undertake other various data entry tasks as assigned by the Customer Service Supervisor.
- Represent ICEE with a positive, fun, and upbeat attitude.
COMPETENCIES :
EDUCATION AND EXPERIENCE :
Shift Available :
Monday - Friday | 11 : 00am - 8 : 00pm
ICEE offers its Employees :
EOE STATEMENT
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
