What are the responsibilities and job description for the Dispatcher - Four 10 hour days: Sunday - Wednesday 8:00am-7:00pm position at ICEE?
Job Details
Description
POSITION SUMMARY :
At The ICEE Company, the World’s #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. The Dispatcher position is located ON-SITE at ICEE's La Vergne, TN Support Center. The Customer Service and Support department offers employees an energized and fast paced team environment. In this role you will engage directly with our customers and route and schedule field personnel to ensure ICEE's customer needs are met.
Currently hiring for the following shift :
Four 10 hour days : Sunday - Wednesday 8 : 00am-7 : 00pm
ESSENTIAL DUTIES :
- Set goals for performance and deadlines complying with the Company’s plans and vision.
- Run Daily reports for area Service Managers
- Routing and scheduling of multiple Field Personnel daily
- Handling priority accounts and managing work volume in each area
- Calling Customer every day with updates and ETA's
- Updating Filed Managers daily with new calls and priority calls that come in
- Communicating with Field Personnel constantly on phones, emails, & PDA
- Routing and re-routing calls sent to Technicians on minute's notice –Re-routing technician routes as needed throughout the day based on customer need.
- Closing out high volumes of calls – Completing call verification process on all completed service requests to ensure proper billing.
- Parts ordering and tracking daily for calls requiring follow-up
- Manage Public call ins and email / contact appropriate field Director
- Performs other duties as assigned by the Dispatch manager
COMPETENCIES :
EDUCATION AND EXPERIENCE :
ICEE offers its Employees
and much more!!!
we’re a Nationwide company that is rapidly expanding Globally. ICEE has offices in Canada and Mexico and has emerged into Australia, China, Central America, Europe, and most recently expanded into the Middle East.
EOE STATEMENT
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
Qualifications
Skills
Preferred
Microsoft Office
Some Knowledge
Communication
Novice
Team Player
Novice
Quick Thinking
Novice
Behaviors
Preferred
Team Player
Works well as a member of a group
Dedicated
Devoted to a task or purpose with loyalty or integrity :
Motivations
Education
Experience
Licenses & Certifications
