What are the responsibilities and job description for the Service Technician position at ICEE?
POSITION SUMMARY :
Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success : to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.
ESSENTIAL FUNCTIONS :
- Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
- Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e. : checking syrup levels, changing out flavors, cleaning around machines, etc.
- Maintains inventory and maintenance on equipment such as : parts, tools, and the company vehicle.
- Reviews service orders and service performed with the respective supervisor. Keeps his / her supervisor informed of customer concerns, needs, and up-selling opportunities.
- Documents all work performed and close out all activities upon completion.
- Clearly communicates with both customers and co-workers.
- Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
- Performs other duties as assigned by Supervisor.
COMPETENCIES :
To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and / or ability required.
EDUCATION AND EXPERIENCE :
ICEE offers its Employees :
Disclaimer :
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EOE Statement :
The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status
