What are the responsibilities and job description for the Switchboard Operator position at ICFAI?
Description
The Switchboard Operator serves as the Information/Communications Center of the hospital. Duties include answering incoming calls; transferring call to appropriate parties; announcing/re-announcing emergency procedures/calls, and assisting with outgoing calls. Has access to patient name, location, and discharge date only.
Shift: Week 1: Saturday 8 AM - 4PM
Week 2: Sunday 8 AM - 4 PM
Requirements
The Switchboard Operator serves as the Information/Communications Center of the hospital. Duties include answering incoming calls; transferring call to appropriate parties; announcing/re-announcing emergency procedures/calls, and assisting with outgoing calls. Has access to patient name, location, and discharge date only.
Shift: Week 1: Saturday 8 AM - 4PM
Week 2: Sunday 8 AM - 4 PM
Requirements
- High School graduate or equivalent.
- Experience in Switchboard preferred.
- Excellent communication skills required.
- Work is light/medium in nature with minimum ability to lift/move 30 lbs safely; may occasionally have to lift up to 60 lbs with assistance or assistive devices.
- Must possess full range of body motion to pass basic FIT test for position to include walking, kneeling, standing, pushing, pulling, bending, stooping, reaching and sitting for extended periods of time (up to 8-12 hours per day).
- Ability to perform repetitive tasks such as simple grasping, pushing, pulling, and fine manipulation (i.e. keyboard).
- Good visual acuity required for viewing/entering/processing via electronic systems,
- Good hearing essential for use of telephone, switchboard, communication with patients/visitors/hospital staff, and emergency alarms.
