Host/Hostess

At our award-winning properties, Ichiban Restaurants creates experiences so exceptional that after a Guest dines with us, the experience stays with them. As the leading provider for the "knife-flying-fun" Hibachi experience, we have re-set the standard for fine-dining Japanese cuisine. Here we invite you to explore Ichiban Restaurants.

Job Requirements

• Greet every Guest in a polite and timely manner.

• Provide accurate wait time when applicable.

• Quickly and accurately evaluate and manage reservations.

• Seat Guests efficiently according to seating system.

• Responsible for interacting with our Guests and ensuring they have a wonderful dining experience.

• Responsible for positive Guest interactions while serving them in a friendly, timely, and efficient manner.

• Assumes 100% responsibility for quality Guests’ experience.

• Offers specific beverage, appetizer, entrée, and dessert recommendations upon request or suggestions based on what you think your Guests will enjoy.

• Confidently and accurately answer questions about our food, beverages, and other restaurant information.

• Accurately take take-out orders from Guests and enter into point-of-sale system in a timely manner.

• Provide accurate wait time for carry-out orders.

• Package and deliver take-out orders from kitchen and bar to Guests in a timely matter.

• Pre-bus, clean, and prepare the table for the arrival of ordered items.

• Responsible for assisting servers in pre-bussing, clearing, cleaning, and setting tables/sections for seating of Guests.

• Perform and complete assigned side work during each shift.

• Complete opening and closing checklists.

• Maintain, clean, and stock service and dining areas as needed during entirety of shift.

• Monitor and observe Guests’ dining experience. Ensure Guests are satisfied with the food and service.

• Respond promptly and courteously to any requests.

• Provide intuitive “silent service”.

• Prepare final bill, present check to Guest, accept payment, and process through the point-of-sale system.

• Be ready and willing to assist fellow service team members before and when they ask.

• Thank Guests for their visit and invite them to return.

• Attend all scheduled employee meetings and bring suggestions for improvement.

• Notify manager-on-duty any time a Guest is not 100% satisfied with their experience.

• Work efficiently and calmly in high pressure and high volume situations.

• Performs other duties as assigned by a supervisor.

Qualifications, Experience and Education:

• Previous server experience in restaurant or hospitality required.

• Must have experience working in a team environment.

• Must have a High School diploma or GED.

• An equivalent combination of education and experience will be considered.

• Must be eligible to work in the United States.

• Must be 18 years of age or older as required by state law to serve alcoholic beverages.

• Must have the ability to handle money and operate a point-of-sale system.

Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required.

Physical Demands: Must be able to work in a standing position for prolonged periods of time. Must be able to work under stress, have excellent organizational skills and multi-task throughout shift. Must have a clean, professional appearance with excellent grooming habits. Be able to safely lift, carry and easily maneuver trays of food frequently weighing up to 25 pounds.

We are proud to be an EEO employer. We maintain a drug-free workplace.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Night shift

Ability to Commute:

• Ann Arbor, MI 48108 (Required)

Ability to Relocate:

• Ann Arbor, MI 48108: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17