MANAGER - BEVERAGE

Job Description

Job Description

Overview

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24 / 7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service :

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

Under the direction of the VP Director of Operations, the incumbent plans and directs the overall Food & Beverage including all related management functions to ensure a positive guest experience.

ESSENTIAL JOB FUNCTIONS :

May include but are not limited to :

• Oversee all food and beverage staff
• Analyze food and beverage data
• Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant’s impact or interaction with customers, improvement in the restaurant’s ability to reduce or contain costs or generate additional revenue.
• Directs the development and administration of controls for all phases of the Department in an economical and profitable manner while maintaining established standards.
• Assist with menu item changes based on product mix reviews and guest feedback.
• Ensures that the Department supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
• Institutes cost control procedures and standards of performance.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Staff replacement within the guidelines of the department.
• Develops and implements operating standards where necessary.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Provides project leadership and project management as assigned
• Acts immediately on all customer complaints to insure that a correction is made whenever possible.
• Assist in guest security- authorized guests only are utilizing the bars.
• Must adhere to all regulatory, departmental and company policies and procedures. Guide the Food and Beverage Team by “Leading by Example.” Directs the administration of controls for all phases of the F&B operation in an economical and profitable manner while still maintaining established standards. Oversees cash handling procedures to ensure accuracy and profitability are maintained.
• Ensure outstanding customer service through development and implementation of customer service training, focusing on 100% guest satisfaction. Acts immediately on all customer complaints and takes corrective action as needed. Must act calmly and make rational decisions when handling guest and employee conflicts. Assists in recruiting, interviewing and hiring team members. Recommends wage and salary adjustments for personnel within established limits. Counsels, guides, trains, instructs and takes disciplinary action as needed with assigned personnel in the proper performance of their duties.
• Ensures all staff is ServSafe and T.I.P.S. trained as needed. Oversees all aspects of the Supervisors Job Objectives.
• Performs daily, weekly and monthly beverage inventories to ensure proper rotation and usage of product. Writes and costs weekly labor schedule to ensure that highest service levels with maximum productivity are achieved. Ensures Occupational Safety & Health Act, local health and safety codes and company safety and security policies are met. Assists with development of food and beverage menus as requested. Continually seek new methods and programs to promote the food and beverage operation and the property as a whole. Any other reasonable request made by management.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.
• Must be able to effectively coach and counsel employees.
• Must be able to effectively communicate with guests regarding complaints, programs, etc.
• Must be able to read, understand and explain to team member’s technical manuals and other related materials required for proper completion of goals.
• Other duties as assigned.

Qualifications

WORK ENVIRONMENT :

CLOSING :

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to :

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).