What are the responsibilities and job description for the REP - SLOT CASINO SERVICE - PT position at iCIMS Organic ZipApply?
Job Description
Job Description
Overview
Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24 / 7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.
Our Commitment to Service :
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
Responsibilities
To serve and assist customers by redeeming tickets, making change and explaining game play to new players in a prompt and courteous manner. This position is responsible for circulating throughout assigned casino area and serving player guests on the Slots machines by redeeming winning voucher tickets, making change for players and assisting players with rules of the games.
Essential Job Functions :
May include but are not limited to :
- Communicates all customer service issues to key personnel.
- Accurately performs customer transactions.
- Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Pays and verifies jackpots on slot machines according to established procedures.
- Promotes the Club card program; understands current card benefits and information and presents program to customers.
- Accurately maintains money flow during shift with customers and employees.
- Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed.
Qualifications
Work Environment :
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Closing :
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to :
