CSR / Customer Service Rep

iComfort Heating and Air Conditioning, Inc in Valencia, CA is calling all customer service rock stars with outstanding phone skills to apply to join our amazing HVAC call center team as a full-time CSR / Customer Service Rep!

WHY YOU SHOULD JOIN OUR TEAM

We are an established HVAC company with a family-like culture and engaging environment. We pay our CSRs / Customer Service Reps a competitive wage of $18 - $22/hour. Our call center team also enjoys great benefits, including medical, 6 paid holidays, and up to 2 weeks of vacation. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!

ABOUT ICOMFORT HEATING AND AIR CONDITIONING, INC

Providing showroom installations since 2004, we are a local family-owned HVAC contractor who strives to provide the highest quality of installations and repairs when it comes to heating and cooling systems. All of our professional technicians have the proper training and years of experience in the industry. We believe in customer satisfaction, and that is why we offer the best service around.

We rely on our hardworking team to uphold our reputation in the community and deliver on the promises we have made to our clients. We are proud to do a lot for our community and couldn't do it without our staff. With a family-focused atmosphere, our employees enjoy a positive work environment with a company that invests in their growth. We provide technical and self-leadership training and show that we care about our employees through excellent pay and great benefits!

ARE YOU A GOOD FIT?

Ask yourself: Do you have a positive attitude? Is being dependable, professional, and a team player at the heart of all you do? Are you a great listener with excellent communication skills? If so, please consider applying for this call center position today!

YOUR LIFE AS A CSR / CUSTOMER SERVICE REP

This full-time position typically works a weekend rotating schedule.

As a CSR / Customer Service Rep, you the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. You take incoming phone calls from prospective and current clients to answer questions, set appointments, and schedule home visits. You also make outbound cold calls in order to find new clients. To help our technicians stay on track, you record accurate project details, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!

WHAT WE NEED FROM YOU

• Experience with customer service
• Willingness to learn our processes

Experience working for an HVAC company would be a plus but is not required. If you can meet these requirements and perform this call center job as described above, we would be happy to have you as part of our team!

Location: 91355