What are the responsibilities and job description for the Client Coordinator position at ICON Consultants, LP?
The Client Coordinator is responsible for the support tasks needed for large, strategic accounts and ensuring client correspondence is met within client SLA’s. Tasks include but are not limited to tracking requisition, corresponding with Account Managers on account requirements and service level agreements assisting with onboarding functions.
About You:
- You care deeply about your customers and want to work for a company that supports you in helping others
- You want the stability of being with an established company
- You are not intimidated by talking with customers and management
- You enjoy a good spreadsheet
- You are responsive to communication and have a sense of urgency to all client questions or concerns
- You work hard to contribute to the team mentality
- You are searching for a company culture based on trust and integrity
- You have a natural knack for apps and working digitally
- You are willing to make mistakes and learn from them
- You have a keen eye for detail and ability to spot errors
Essential Duties and Responsibilities:
- Coordinates key activities required to effectively manage, support, and monitor strategic payroll programs.
- Utilizes internal and external tools such as iTap, Job Diva and Microsoft Office applications to perform necessary tracking, reporting and presentation content.
- Cascades client-specified service level, screening, on-boarding requirements down to team members.
- Supports Onboarding Specialist supervisor with various client and internal tasks and program projects.
- Escalates issues to Account Manager as needed.
- Maintains files of required consultant on-boarding and compliance documentation and cross checks to ensure accuracy of pay and bill rates and other critical information and prepares ad hoc reports when required by the client or Account Manager.
- Supports client program audits as needed and participates directly in client reviews and audits if time and expense permit.
- Coordinates activities associated with the engagement, client tracking and SOW tracking or all hiring types within the system.
