What are the responsibilities and job description for the Clinic Experience Associate position at Icon Eyecare?
Are you someone who cares about patients? Who loves solving problems? With excellent communication skills and attention to detail. If so, we would love to have you as part of our family.
ICON Eyecare Grand Junction is looking for a full-time Front Desk Medical Receptionist at our clinic, and we are willing to train!
Who we are
ICON Eyecare is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures to Grand Junction and Colorados Western Slope. With over 20 years of experience, ICON Eyecares team of board-certified doctors is committed to delivering the highest-quality eye care in Colorado.
What we do
Our mission is to improve peoples lives through better vision and outstanding patient experiences.
What you will do
Greet patients as they arrive at the office in a friendly and professional manner.
Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous, and timely manner.
Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
Check patients in and out and schedule any needed appointments.
Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger.
Assist with end of day counts and prepare accurate daily deposits.
What we require
Two years of patient/customer care experience (or equivalent customer related ability)
Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
Excellent oral and written communication skills
Exceptional customer relationship skills
What we offer
Medical
Dental
Vision Discounts
401(k) with generous company match and 100% vesting upon contribution
Life Insurance
Short Term & Long-Term Disability options
Employee Assistance Program
Generous time off plans and company paid holidays
Uniform allowance
ICON Eyecare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
