Patient Care Coordinator

POSITION SUMMARY

EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.

Our mission is to improve peoples lives through better vision and outstanding patient experiences.

The Patient Care Coordinator is an essential member of the Regional Growth Team. Patient Care Coordinators work closely with Physician Representatives and referring physician and optometrist partners to effectively and efficiently manage patients for the practices. This role is responsible for providing excellent and expedient care service to all EVP Eyecare patients. This role will work alongside Physician Representatives to develop internal processes that drive quality relationships with our partnering physicians and optometrists in order to provide the best care for patients. This role will also work closely with clinical staff and call center teams to ensure exceptional patient booking experiences and uphold best practices when managing patient data,records, and communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Build and improve referral patient processes to create an optimal experience for patients, referring physicians and optometrists and seamlessly integrate with clinic operations
• Field inbound patient information from referring physicians, create patient records with accurate data and information, and schedule patients for services in a timely and efficient manner
• Provide knowledgeable and caring service to all patients and partners
• Coordinate care with all practices to track and ensure communication is clear between EVP Eyecare and referring practices
• Track and manage patients from appointment request to surgery, ensuring all tasks and follow ups are conducted in a timely manner to support a seamless patients journey
• Process all referrals (online, fax, phone or other) and conducting follow up attempts to contact referred patient by close of business the day the referral is received
• Ensure referring partners promptly receives all necessary patient operative notes and paperwork
• Track, monitor and maintain consent and billing agreement paperwork as necessary for patient care services
• Maintain a working knowledge of all services, surgeons, and practices
• Track and monitor progress and provide daily, weekly, monthly communications updates and feedback to manager to ensure any breakdowns are managed swiftly and promptly
• Maintain an eye for detail and accountability- ensuring all patient information is accurately entered into our EHR/PM Systems

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High School Diploma or GED required

• Minimum 0-2 years experience with patient facing interaction preferred
• Exceptional customer service phone skills are required
• Call center experience highly desirable
• Experience working with practice management software preferred
• Basic Knowledge of Health Care and ACA requirements and regulations
• Basic computer skills
• Excellent customer service skills with a strong ability to assist customers via phone and written communication
• Ability to professionally interface with patients, physicians, and clinical staff while balancing multiple priorities
• Proves to be a trustworthy and reliable team member while maintaining a positive attitude each day
• The ability to interact with, support, and influence positively the behavior and activities of patients, physicians and team members

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.