What are the responsibilities and job description for the Customer Service Representative - Gourmet Liquors position at Icon Hospitality?
Job description
Job: Part-Time Stock Person/Customer Service Representative
Location: Gourmet Liquors - Galloway, NJ
Reports to: Manager
AGE: 18
Summary
Gourmet Liquors is looking to add a part-time Customer Service Representative to our growing team. To be successful in this position you will need to have a passion for customer service. Customer Service Representative answers inquiries about products and attends to wishes of guests, as well as suggestively selling products throughout the store. Must present a positive first impression of the stores cleanliness, excellent in service and high standards.
Essential Duties and Responsibilities
- Meet customer satisfaction through constant and consistent customer service
- Creates a warm and fun atmosphere for both guests and employees.
- Follows all store and legal guidelines regarding the sale of alcohol, as well as other products at the register.
- Replenishes shelves to ensure ample product is available.
- Follows cleaning schedules and department guidelines.
- Operates the cash register. Performs all related check out procedures. Properly and efficiently bags merchandise.
- Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
- Applies proper stocking techniques to ensure products are properly located on shelves, rotated and within easy customer reach. Ensures merchandise is in salable condition with correct prices and signs.
- May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries.
- Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
Qualifications and Skills
- Basic math skills
- A cheerful & courteous disposition
- Neat & clean professional image
- Knowledge of wines, beers, and spirits is a plus
Job Type: Part-time
Note: The statements herein are intended to describe the general nature and level of work being performed by the employee, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the Employer.
