ICONA Avalon- Maitre D

Job Description

Summary/Objective

Prime Steakhouse, a premier steakhouse known for its exceptional cuisine, impeccable service, and elegant ambiance, is seeking a highly motivated and experienced Maitre D' to join our team. We are looking for a dynamic individual with a passion for hospitality and a proven track record of providing outstanding guest experiences. If you thrive in a fast-paced environment and possess exceptional leadership and communication skills, we encourage you to apply.

The Maitre D' is responsible for overseeing the smooth and efficient operation of the dining room, ensuring that all guests have a memorable and enjoyable dining experience. This includes managing reservations, greeting and seating guests, supervising staff, and resolving any guest concerns. The ideal candidate will be a highly organized and detail-oriented individual with a strong work ethic and a genuine desire to provide exceptional customer service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage reservations and maintain accurate seating charts.

• Greet guests warmly and escort them to their tables, ensuring a smooth and efficient seating process.

• Ability to work effectively in a fast-paced environment.

• Supervise and coordinate the activities of the waitstaff, ensuring they provide prompt and courteous service.

• Handle guest inquiries and resolve any complaints or issues promptly and professionally.

• Maintain a clean and organized dining room, ensuring that tables are set and ready for service.

• Monitor the dining room atmosphere, ensuring it is conducive to a pleasant dining experience.

• Train and mentor new staff members, ensuring they are knowledgeable about menu items, service standards, and restaurant policies.

• Collaborate with the kitchen staff to ensure timely and efficient food service.

• Oversee the closing duties of the dining room, ensuring all tasks are completed efficiently.

• A passion for hospitality and a genuine desire to provide exceptional guest experiences.

• Maintain a professional appearance and demeanor at all times.

• Adhere to all restaurant policies and procedures.

• Perform other duties as assigned.

Competencies

• Communication Proficiency.

• Guest Focus.

• Organizational Skills.

• Stress Management/Composure.

• Time Management.

• Strong leadership and organizational skills.

• Knowledge of food and beverage service.

Supervisory Responsibility
This position supervises all dining room staff.

Work Environment

This position operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is highly active and requires prolonged standing and walking. Some light bending, reaching, and occasional lifting of objects up to 25 pounds may be required.

PHYSICAL ENVIRONMENTAL DEMANDS:

• Stand Over 3/4 of the time

• Walk Over 3/4 of the time

• Sit Under 1/3 of the time

• Use hands to fingers, handle or feel Over 2/3 of the time

• Reach with arms and hands Over 2/3 of the time

• Climb or balance Rarely or up to 1/4 of the time

• Stoop, kneel, crouch Occasionally or up to 1/3 of the time

• Talk or hear Over 2/3 of the time

• Lift a minimum of 525 lbs Occasionally (up to 1/3 of the time)

• Adherence to all policy and procedures delineated in the ICONA Handbook

Position Type/Expected Hours of Work
This is a full-time position requiring forty plus hours, including nights, weekends, and holidays.

Travel
No travel is expected for this position.

Required Education and Experience

• High school diploma or equivalent required.

• Minimum of 3 years of experience as a Maitre D' or in a similar supervisory role in a fine dining restaurant.

Additional Eligibility Qualifications

• Compliant with state Alcoholic Beverage Control regulations.

• Proficiency in using reservation management software (e.g., Sevenrooms, OpenTable, Resy).