Order Processor

Iconic Candy is a family-owned business dedicated to bringing back the most beloved childhood candy brands (www.iconiccandy.com). We’re on a mission to bring smiles, one sweet treat at a time, and we’re currently launching iconic 90s favorites like Bubble Jug, Squeeze Pop, Ouch! Bubble Gum, and Retro Sours. We’re also expanding into exciting new formats and flavors, and we need an Operations Coordinator to help us streamline our processes.

We are seeking a highly organized and proactive Operations Coordinator to manage our sales processes, from order processing to vendor relationship management. This role is perfect for someone who enjoys overseeing multiple tasks and ensuring that every part of the sales lifecycle runs smoothly.

Key Responsibilities:

1. Sales Order Processing, Lifecycle & Invoicing

• Oversee the entire sales order process, from order receipt to order fulfillment, ensuring a smooth and efficient experience for our accounts.
• Manage and track shipments, ensuring accuracy and timely delivery.
• Maintain up-to-date records of sales activities, orders, and statuses
• Monitor inventory levels to ensure product availability
• Generate and process invoices for all shipped orders
• Track payments, manage outstanding invoices, and follow up with clients as necessary to ensure timely payment.

2. Customer & Vendor Management

• Assist with account management tasks, building strong relationships with customers
• Prepare sales reports and analyze data to provide insights and recommendations for improving sales processes.
• Develop and maintain relationships with key logistics vendors, third party sales reps, and distributors to ensure smooth operations
• Address and resolve any vendor-related issues that may arise, ensuring a high level of service and product quality.

3. Operational Efficiency & Process Improvement

• Identify opportunities to streamline processes and improve the efficiency of sales order processing, invoicing, and vendor management.
• Assist with setting up and optimizing our CRM/ERP system to ensure seamless sales operations via NetSuite Learning Center.
• Collaborate with other departments to ensure alignment and smooth communication across all aspects of the business.

4. Administrative Support

• Provide administrative support to ownership, including scheduling meetings, preparing documents, maintaining records, preparing and sending out packages and office tasks
• Assist in organizing trade show logistics, including preparing materials, managing inventory, and coordinating shipments.

Who You Are:

• A detail-oriented professional with strong organizational skills and the ability to multitask
• Familiarity with CRM and ERP systems, as well as proficiency in Microsoft Office Suite (Excel, Word, Outlook). An understanding of NetSuite is a huge bonus.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with important account reps and team members.
• Experience in sales order processing, invoicing, and account management is highly preferred.
• Comfortable working in a fast-paced, dynamic environment and can adapt to changing priorities.
• Strong problem-solving skills with a proactive approach to identifying and addressing challenges.

Why Join Us?

• Be Part of a Legacy: Help revive and grow some of the most beloved candy brands of the past.
• Growth Opportunities: We’re a small team, which means there’s plenty of room for growth and opportunities to wear many hats.
• Creativity Welcome: Your ideas matter here, and we encourage you to innovate and think outside the box.
• Dynamic Environment: Work in a fun and exciting environment where every day brings new challenges and opportunities
• Candy Perks: Of course, working at a candy company means access to plenty of sweet treats!

Feel free to reach out to us if you would like to confidentially seek more information about the position and/or explore the opportunity.

Contact:

Ken Wiesen

info@iconiccandy.com or

jobs@iconiccandy.com