Medical Billing and Revenue Analyst

Billing & Revenue Specialist – Help Us Transform Diabetes Care

Department: Revenue Operations & Customer Experience

About Iconic Care

Iconic Care is a fast-growing healthcare company on a mission to Prevent, Protect, and Thrive alongside individuals living with diabetes. We specialize in diabetic footwear, continuous glucose monitors (CGMs), and compression therapy — all delivered directly to patients across Indiana, Ohio, Kentucky, and beyond.

Since 2018, we’ve helped over 10,000 patients live healthier lives, and we’re just getting started. With a deep commitment to compassionate care and innovation, we’re creating a healthcare experience that’s accessible, empowering, and life-changing.

About the Role

We’re looking for a Revenue & Billing Specialist who thrives in a fast-paced, collaborative environment. This is a hybrid role that blends revenue cycle management with front-line customer support — you’ll work across teams to make sure patients are cared for and the business is financially sound.

This is a great fit for someone who loves solving problems, digging into billing systems, and making sure patients walk away feeling supported and understood.

What You’ll Do

Revenue & Billing Responsibilities

• Submit claims accurately and efficiently to Medicare, Medicaid, and commercial insurance (Anthem, UHC, Humana, etc.)
• Track and manage accounts receivable, follow up on rejections, denials, or underpayments
• Work closely with our billing platform (e.g., Brightree) to ensure clean claims and proper documentation
• Reconcile daily, weekly, and monthly reports to ensure revenue accuracy
• Identify trends in denials or delays and help implement process improvements

Customer Service Responsibilities

• Act as a friendly, knowledgeable point of contact for patient and provider inquiries
• Help patients understand their insurance benefits and qualification process
• Support our sales and operations teams by resolving order, delivery, or documentation issues
• Coordinate with shoe fitters, nurses, or reps to ensure seamless patient experiences

What We’re Looking For

• 1–2 years of experience in medical billing, revenue cycle, or customer service
• DME experience is a major plus (but not required)
• Strong attention to detail and organizational skills
• Great verbal and written communication — clear, patient, and professional
• Ability to multitask between systems, calls, claims, and emails with ease
• Passion for helping others and solving problems with empathy
• Comfortable working in a start-up environment where change = opportunity
• Undergrad / Associate’s degree, Healthcare Admin, or related field preferred

What We Offer

• Competitive salary opportunity for performance-based bonuses
• Paid time off and holidays
• A seat at the table in a mission-driven, fast-scaling company
• Ongoing training and mentorship to help you grow
• A culture built on collaboration, innovation, and impact

Join the Movement

We're not just filling a seat — we're building a team that’s transforming how care is delivered to those who need it most. If you're ready to grow, learn, and make a difference, we’d love to connect.

Apply Today: Send your resume to support@iconiccareinc.com

Learn more at www.iconiccareinc.com/careers

Job Type: Full-time

Pay: $19.64 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $20 - $22