What are the responsibilities and job description for the Bilingual Spanish/English-Customer Service Representative - 1 - Loyalty Services position at Iconma LLC?
Our Client, an Agricultural Machinery Heavy Equipment company, is looking for a Bilingual Spanish / English-Customer Service Representative - 1 - Loyalty Services for their Chicago, IL location.
Responsibilities :
- Prior working knowledge of product information of Combined products and services.
- Provides routine information and support to Designated Customers such as Worksite, Client Workplace, Core Policyholders and other lines of business administered by Combined Insurance.
- Ability to sell the value and retain policyholders
- Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and / or solving service and claims issues.
- Assists in the collection of current and past due premiums and may support additional call domains such as Claim Inquiry, Policyholder / Policy administration, billing / payments, or Agent servicing on s needed basis.
- Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience.
- Collects, documents and enters data from and into multiple applications.
- Provides instructions and set expectations for policyholders.
- Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's.
- Exhibits and practices the Organization's Common Purposes and Shared Traits.
- Understands organizational objectives, supports process improvements, and provides feedback to leadership.
- Willingness to perform other duties as assigned.
- Ability to re-direct personal efforts in response to changing circumstances.
- Receptive to new ideas and new ways of doing things.
- Effectively prioritizes according to competing demands and shifting objectives.
- Can navigate through uncertainty and knows when to change course
- Effectively executes on plans, drives for results and takes accountability for outcomes.
- Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.
- Takes full accountability for achieving (or failing to achieve) desired results
- Upholds and models Client values and always does the right thing for the company, colleagues and customers.
- Is direct truthful and trusted by others.
- Acts as a team player.
- Acts ethically and maintains a high level of professional integrity.
- Fosters high collaboration within own team and across the company; constantly acts and thinks "One Client"
Requirements :
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
