What are the responsibilities and job description for the Client Service Analyst-Help Desk position at ICONMA?
Our Client, a Medical Center company, is looking for a Client Service Analyst-Help Desk for their Remote location.
Requirements
- Associates' Degree (or 2 years equivalent combination of formal education and / or related experience) required.
- Degree in Computer Science, Engineering, or related discipline preferred.
- At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
- Impeccable customer service skills
- Must be able to multi-task and prioritize well
- Experience using ticketing system to track incidents
- Excellent writing and communication skills
- Demonstrated problem-solving ability
- Broad range of network and desktop knowledge
- Ability to give verbal instruction patiently to non-technical users
- Knowledge of current PC and mobile computing technology
- Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
- Desktop : Windows Server 2003 / 2008, Microsoft Office 2003 / 2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint OS : Microsoft Windows XP / Win7, 8, Linux, Macintosh 10.6-10.7 Hardware : Dell Optiplex desktops, Latitude laptops and Dell / Intermec / HP printers, Blackberry, iPhone, iPad
- Protocols : TCP / IP, HTTP, Ethernet
- Technologies : CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications
