What are the responsibilities and job description for the Critical Spares Logistics Coordinator position at ICONMA?
Location: Remote
Duration: 9-10 months
Description:
Summary
Responsible for the efficient coordination and delivery of replacement equipment to assist in the reduction of mean time to repair (MTR), to include aspects of order management, spares inventory management, repair and replenishment of spares inventory.
Knowledge, Skills Or Abilities- Bachelor's Degree Preferred
Logistics experience utilizing MRP (Material, Resources and Planning) WMS (Warehouse Management System)
Applications is preferred
Must be proficient in Microsoft Office Suite
Excellent organizational, customer service, oral and written communication and teamwork skills are required
Must be detail oriented with an analytical attitude
Must be able to maintain a sense of urgency and priority setting, with minimal supervision, in a fast-paced, team-oriented environment where priorities are of critical nature
Qualifications - External
Essential Duties- Initiates return material authorization (RMA) with vendors per requirements of vendor maintenance
agreements and spares analysis requirements.
Ensures timely vendor repair/replenishment of spares equipment.
Tracks, reports and escalates as required.
Responsible for ensuring the failed equipment is returned to the vendor for credit or repair and received from vendor to replenish critical spares (C-Spares) stock.
Responsible for spares inventory management, ensuring physical/logical inventory reconciliation.
Assists in all aspects of order management to include order processing, procurement, logistics coordination/tracking and validation of proof of delivery of replacement equipment in the field.
Responsible for activities including identifying, researching and assisting internal/external customers by providing status of critical equipment.
Responsible for status tracking, updating and reporting to management and peers.
Basic Qualifications Minimum skills required to perform in this role.
Education Qualifications:
High School Diploma/GED or 2 plus years of relevant job experience.
Relevant job experience is described as:
Job experience in similar industry
Job experience with similar essential duties Physical Requirements:
Preferred Education, Skills And Experience
Education and Experience
Experience: 2 yrs
Education Level: High School/GED
Field Of Study: Business Administration or another relative field
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Perform periodic on call after hours shipment requests.
What We Look For in a Candidate
High School degree/GED
Minimum 2 years warehouse experience is required, including operating directly in warehouse management system
Proficient in computer systems knowledge and skills, as well as experience with Outlook, Excel and Word applications
Familiarity and experience in warehouse fundamentals including knowledge of basic practices, and procedures of material receipt, order fulfillment, RMA returns and inventory management
Motivated self-starter able to work individually or within a team, and have the ability to monitor and work from logical inventory work queues
Capable of identifying items by mfg. part number and serial number when applicable
Good analytical, conceptual and problem solving skills and good oral and written communication skills
Flexible in job tasks and have the ability to perform on call and call out duties 24 X 7 on rotational basis
Ability to learn systems and processes quickly
Preferred
Experienced working in large volume distribution centers
Experienced with SAP and SAP WM systems
Experienced and knowledgeable handling telecommunications materials and equipment
Order Fulfillment
NOC places order for Replacement Part upon Identification of Network/Customer Trouble
Systematic Inventory Identification/Sourcing utilizing:
Failure Location
Urgency
Part Number
Inventory Disposition
Automated Transportation Initiation to meet Requested Delivery
Spares Depot Replenishment
Order Systematically Initiated and Auto-Sourced upon Depot Inventory Depletion
Critical Spares Order Management Responsibilities C-Spares Order Management Dashboard
Order Fulfillment - Average 6,000 / Month with 93% Systematically Processed
Order Initiation / Tracking until POD (Proof of Delivery) to Requested Location
Replenishment Process
Repleaishment Order Initiation until POD at Spares Depot
Reverse Logistics
Shipment of the Failed/Unused Card from Field for RMA Processing or Restocking
RMA/RTV Processes
Initiation of Repair RMA with Vendor until Receipt of Replacement/Repaired Card
60% of RMA initiated Systematically with Repair Vendor
Ensure Return of Advanced Replacements (RTV) to avoid Invoicing
Inventory Control
Inbound/Outbound Inventory Reconciliation For All Inventory Locations
Who is the customer (internal/external):
Internal
What is the size of the group this position will be supporting:
Support the entire network team of 8
What is the technical environment:
Project coordinating, investigate, research, critical thinking
Prioritization, organization, clear communication skills, MS or SQL various API/ SAP is a huge plus. Or any inventory management system
Describe work environment / team culture
Close - remote workers, there is a technical lead, 2-3 analysts, talk on teams all day long.
They support 24/7 365. 3 legged stool..! Very close knit.
Constant communication.
Based on the job description what does a typical day look like:
Logging in (check personal inbox and shared inbox, they take turns), check dashboard, work tickets (part requests), work with 3rd party vendors, repair vendors, like Cisco/juniper. Research going on throughout the day.
What is the ramp up time/process for this role:
About a Year To Fully Ramp Up.
For someone experienced in order management, would be able to ramp up sooner at high level processes.
But technical things will take about a year.
Peer/lead training.
Candidate Detail Section
What are the top 3-5 skills / technologies and qualifications required:
Multiple years of MS suite.
Excel specifically. Sequel, SAP huge benefit.
Logistics background - most successful
Supply chain, purchasing equipment.
Ideal Candidate background and how many years required:
3-5 years in logistics (shipping, receiving, important of time management)
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Duration: 9-10 months
Description:
Summary
Responsible for the efficient coordination and delivery of replacement equipment to assist in the reduction of mean time to repair (MTR), to include aspects of order management, spares inventory management, repair and replenishment of spares inventory.
Knowledge, Skills Or Abilities- Bachelor's Degree Preferred
Logistics experience utilizing MRP (Material, Resources and Planning) WMS (Warehouse Management System)
Applications is preferred
Must be proficient in Microsoft Office Suite
Excellent organizational, customer service, oral and written communication and teamwork skills are required
Must be detail oriented with an analytical attitude
Must be able to maintain a sense of urgency and priority setting, with minimal supervision, in a fast-paced, team-oriented environment where priorities are of critical nature
Qualifications - External
Essential Duties- Initiates return material authorization (RMA) with vendors per requirements of vendor maintenance
agreements and spares analysis requirements.
Ensures timely vendor repair/replenishment of spares equipment.
Tracks, reports and escalates as required.
Responsible for ensuring the failed equipment is returned to the vendor for credit or repair and received from vendor to replenish critical spares (C-Spares) stock.
Responsible for spares inventory management, ensuring physical/logical inventory reconciliation.
Assists in all aspects of order management to include order processing, procurement, logistics coordination/tracking and validation of proof of delivery of replacement equipment in the field.
Responsible for activities including identifying, researching and assisting internal/external customers by providing status of critical equipment.
Responsible for status tracking, updating and reporting to management and peers.
Basic Qualifications Minimum skills required to perform in this role.
Education Qualifications:
High School Diploma/GED or 2 plus years of relevant job experience.
Relevant job experience is described as:
Job experience in similar industry
Job experience with similar essential duties Physical Requirements:
Preferred Education, Skills And Experience
Education and Experience
Experience: 2 yrs
Education Level: High School/GED
Field Of Study: Business Administration or another relative field
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Perform periodic on call after hours shipment requests.
What We Look For in a Candidate
High School degree/GED
Minimum 2 years warehouse experience is required, including operating directly in warehouse management system
Proficient in computer systems knowledge and skills, as well as experience with Outlook, Excel and Word applications
Familiarity and experience in warehouse fundamentals including knowledge of basic practices, and procedures of material receipt, order fulfillment, RMA returns and inventory management
Motivated self-starter able to work individually or within a team, and have the ability to monitor and work from logical inventory work queues
Capable of identifying items by mfg. part number and serial number when applicable
Good analytical, conceptual and problem solving skills and good oral and written communication skills
Flexible in job tasks and have the ability to perform on call and call out duties 24 X 7 on rotational basis
Ability to learn systems and processes quickly
Preferred
Experienced working in large volume distribution centers
Experienced with SAP and SAP WM systems
Experienced and knowledgeable handling telecommunications materials and equipment
Order Fulfillment
NOC places order for Replacement Part upon Identification of Network/Customer Trouble
Systematic Inventory Identification/Sourcing utilizing:
Failure Location
Urgency
Part Number
Inventory Disposition
Automated Transportation Initiation to meet Requested Delivery
Spares Depot Replenishment
Order Systematically Initiated and Auto-Sourced upon Depot Inventory Depletion
Critical Spares Order Management Responsibilities C-Spares Order Management Dashboard
Order Fulfillment - Average 6,000 / Month with 93% Systematically Processed
Order Initiation / Tracking until POD (Proof of Delivery) to Requested Location
Replenishment Process
Repleaishment Order Initiation until POD at Spares Depot
Reverse Logistics
Shipment of the Failed/Unused Card from Field for RMA Processing or Restocking
RMA/RTV Processes
Initiation of Repair RMA with Vendor until Receipt of Replacement/Repaired Card
60% of RMA initiated Systematically with Repair Vendor
Ensure Return of Advanced Replacements (RTV) to avoid Invoicing
Inventory Control
Inbound/Outbound Inventory Reconciliation For All Inventory Locations
Who is the customer (internal/external):
Internal
What is the size of the group this position will be supporting:
Support the entire network team of 8
What is the technical environment:
Project coordinating, investigate, research, critical thinking
Prioritization, organization, clear communication skills, MS or SQL various API/ SAP is a huge plus. Or any inventory management system
Describe work environment / team culture
Close - remote workers, there is a technical lead, 2-3 analysts, talk on teams all day long.
They support 24/7 365. 3 legged stool..! Very close knit.
Constant communication.
Based on the job description what does a typical day look like:
Logging in (check personal inbox and shared inbox, they take turns), check dashboard, work tickets (part requests), work with 3rd party vendors, repair vendors, like Cisco/juniper. Research going on throughout the day.
What is the ramp up time/process for this role:
About a Year To Fully Ramp Up.
For someone experienced in order management, would be able to ramp up sooner at high level processes.
But technical things will take about a year.
Peer/lead training.
Candidate Detail Section
What are the top 3-5 skills / technologies and qualifications required:
Multiple years of MS suite.
Excel specifically. Sequel, SAP huge benefit.
Logistics background - most successful
Supply chain, purchasing equipment.
Ideal Candidate background and how many years required:
3-5 years in logistics (shipping, receiving, important of time management)
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
