What are the responsibilities and job description for the Member Experience Navigator position at ICONMA?
Our Client, a Healthcare company, is looking for a Member Experience Navigator for their Sioux Falls, SD,ND, MN, NE, FL, TN, IA, TX, IN, IL, SC, MA / Remote location.
Responsibilities :
- Navigators are the first line of triage for our Medicare Advantage members needing assistance with a variety of topics. Calls will range from verifying supplemental benefits, finding providers, accessing members benefit portal, directing to appropriate departments for further assistance, etc.
