What are the responsibilities and job description for the E-Commerce Operations Specialist position at iContact Camera?
About iContact Camera
We are a cutting-edge technology company that is revolutionizing video communication. Our innovative hardware and software tools enhance engagement, memory retention, and trust, making virtual interactions more human.
The Role
We are seeking an experienced E-Commerce Operations Coordinator to support the day-to-day operational execution of our B2B and B2C e-commerce business. This is a fully digital operations role with no physical store or retail management involved.
Key Responsibilities
- Oversight of order processing to ensure smooth fulfillment across Shopify, Amazon, and B2B sales channels.
- Collaboration with third-party logistics (3PL) providers to guarantee timely shipments and order accuracy.
- Maintenance of accurate order status and resolution of fulfillment issues as they arise.
Inventory & Supply Chain Coordination
- Monitoring and maintenance of inventory levels across multiple warehouses and fulfillment centers.
- Support for inventory forecasting and replenishment to avoid stockouts or overstocking.
- Coordination with suppliers and logistics partners to optimize costs and delivery timelines.
Platform & Vendor Management
- Maintenance and update of product listings, pricing, and promotions across Shopify, Amazon, and B2B portals.
- Sustained vendor relationships through management of purchase orders, tracking shipments, and resolution of supplier issues.
- Ensuring accurate product data and troubleshooting operational challenges within e-commerce platforms.
Process Optimization & Reporting
- Identification of inefficiencies in e-commerce operations and logistics workflows, recommending process improvements.
- Assistance in developing automation solutions to streamline fulfillment and inventory tracking.
- Tracking and reporting of key operational metrics, such as order processing time, inventory turnover, and fulfillment accuracy.
