What are the responsibilities and job description for the Director Salesforce Administrator position at ICP Group?
Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets. ICP Group is comprised of market leading brands known for innovation, quality, and performance. Founded in 2015 and supported by a lean corporate team, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America. ICP Group is headquartered in Andover, MA and has manufacturing and distribution sites throughout North America, Latin America, UK, Europe and the Asia Pacific region.
ICP Group is seeking a dynamic and motivated Salesforce Administrator with a strong background in building/construction value chain to lead and manage our Salesforce environment. This role goes beyond technical administration—acting as a trusted advisor to end users and business leaders, identifying opportunities for improvement, and proactively driving solutions to enhance system functionality and user adoption. The ideal candidate is a self-starter, a proven leader, and a go-getter, comfortable working independently while building strong relationships with end users to ensure Salesforce is effectively utilized across the organization.
Preferred location is Tampa, FL or Andover, MA but for the right candidate we will consider remote.
In this role you will be responsible for the following:
Consultation & User Engagement
Requirements:
ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
ICP Group is seeking a dynamic and motivated Salesforce Administrator with a strong background in building/construction value chain to lead and manage our Salesforce environment. This role goes beyond technical administration—acting as a trusted advisor to end users and business leaders, identifying opportunities for improvement, and proactively driving solutions to enhance system functionality and user adoption. The ideal candidate is a self-starter, a proven leader, and a go-getter, comfortable working independently while building strong relationships with end users to ensure Salesforce is effectively utilized across the organization.
Preferred location is Tampa, FL or Andover, MA but for the right candidate we will consider remote.
In this role you will be responsible for the following:
Consultation & User Engagement
- Serve as a trusted advisor to end users, spending time with them to understand their processes, challenges, and goals.
- Partner with end users to identify inefficiencies and recommend enhancements to streamline workflows and improve user experience.
- Proactively gather feedback from end users to develop actionable recommendations for system improvements and training needs.
- Act as a bridge between end users and technical teams, translating business requirements into Salesforce configurations.
- Manage all aspects of Salesforce, including user management, security configurations, roles, profiles, and sharing settings.
- Create and maintain fields, objects, workflows, page layouts, and validation rules to align with business processes.
- Perform routine data maintenance, including bulk imports/exports, deduplication, and data hygiene.
- Drive Salesforce adoption by developing and delivering tailored training sessions, onboarding materials, and user engagement initiatives.
- Support end users by troubleshooting issues and providing day-to-day guidance on Salesforce functionality.
- Build trust with end users by demonstrating how Salesforce can simplify their work and add value to their roles.
- Collaborate with end users and business leaders to develop and manage reports, dashboards, and performance metrics.
- Leverage data analysis to identify trends, gaps, and opportunities for process improvements that benefit end users and the business.
- Lead initiatives to optimize Salesforce use across departments, with a focus on aligning functionality to the needs of end users in building/construction value chain functions.
- Coordinate with stakeholders to implement business requirements effectively while prioritizing user impact.
- Partner with external vendors for system enhancements, ensuring timely delivery and quality outcomes.
- Oversee system upgrades and ensure end users are prepared for new features through communication, training, and support.
- Facilitate smooth transitions to new functionalities by providing post-implementation support to end users.
Requirements:
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- 5 years of Salesforce administration experience; experience in building/construction value chain strongly preferred.
- Salesforce Administrator Certification required; Advanced Administrator or Platform App Builder preferred.
- Strong understanding of Salesforce architecture, including objects, workflows, data management, and integrations.
- Exceptional interpersonal skills with the ability to communicate technical concepts in user-friendly terms.
- Proven ability to collaborate with and support end users across various roles and departments.
- Experience working closely with end users to identify needs and implement solutions.
- Familiarity with tools like RingLead or similar data quality management systems.
- Passion for technology and improving user experience.
- Strong sense of ownership and accountability.
- Detail-oriented with a focus on maintaining system integrity and reliability.
- Analytical mindset with experience in data reporting and dashboard creation.
- Proactive, forward-thinking, and solutions-oriented approach with a user-centric mindset.
ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
