What are the responsibilities and job description for the Hardware Store Specialist position at ICR Equipment Rental Sales & Supply?
We are seeking a versatile and knowledgeable individual to join our hardware store team as a Multifaceted Industry Expert & Sales Associate. In this role, you will be responsible for leveraging your comprehensive understanding of various industries to identify products essential for completing projects. Additionally, you will assist customers in determining the right tools and materials for their projects while engaging them to enhance their shopping experience and drive sales.
**Key Responsibilities:**
1. **Product Knowledge:** Demonstrate expertise across a wide range of industries, including but not limited to construction, woodworking, plumbing, electrical, automotive, and DIY projects.
2. **Inventory Management:** Regularly assess shelves and identify gaps in product offerings necessary for completing projects in different industries. Coordinate with management to ensure timely restocking of essential items.
3. **Customer Assistance:** Provide exceptional customer service by assisting customers in finding the right tools, materials, and products for their specific projects. Offer advice and recommendations based on individual project needs and requirements.
4. **Engagement & Upselling:** Engage customers in meaningful conversations to understand their project goals and offer additional products or services that complement their purchases. Utilize upselling techniques to maximize sales opportunities.
5. **Technical Support:** Offer technical guidance and troubleshooting assistance to customers experiencing challenges with products or projects.
6. **Team Collaboration:** Work closely with colleagues to share knowledge, collaborate on projects, and ensure a seamless customer experience.
7. **Product Promotion:** Actively promote featured products, special offers, and promotions to customers, highlighting their relevance to various industries and projects.
8. **Continuous Learning:** Stay updated on industry trends, new product releases, and best practices through training sessions, workshops, and independent research.
**Qualifications:**
- Proven experience in a retail environment, preferably in a hardware or home improvement store.
- In-depth knowledge of multiple industries, including construction, woodworking, plumbing, electrical, automotive, and DIY projects.
- Strong communication and interpersonal skills with the ability to engage customers effectively.
- Excellent problem-solving abilities and a passion for helping customers find solutions.
- Sales-driven mindset with a track record of achieving sales targets and driving revenue.
- Ability to work collaboratively in a team environment while also being self-motivated and proactive.
- Technical aptitude and the ability to quickly learn about new products and technologies.
**Benefits:**
- Competitive salary and performance-based incentives.
- Opportunities for career advancement and professional development.
- Employee discounts on products and services.
- Positive and supportive work environment.
Join our team and become an integral part of our mission to provide exceptional service and support to customers across various industries! Apply now to embark on a rewarding career journey with us.
Job Type: Full-time
Pay: $16.00 - $23.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) matching
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $16 - $23
