Center Manager

Center Manager – iCRYO Wexford

Competitive pay with generous monthly commissions and bonuses

iCRYO is an upscale wellness service provider offering cryotherapy, infrared therapy, body sculpting, IV therapy, and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while setting a new standard in the health and wellness industry.

Our company culture is centered around our passion for improving the quality of life for our guests. We work as a team to provide first-class, affordable, and convenient services. Through accountability at all levels and a strong focus on productivity, we aim to offer an exceptional wellness experience.

This is an exciting opportunity to be at the forefront of launching iCRYO Wexford, Pennsylvania’s first location of this premier medical wellness brand. As we prepare to open our doors in Summer 2025, we are looking for a results-driven leader to build and shape the success of this center from the ground up. This role is not just about managing a business—it’s about creating a wellness community where guests feel supported, valued, and excited to return.

As the Center Manager, you will play a critical role in overseeing all aspects of center operations. This includes driving sales, ensuring smooth daily operations, and fostering a strong team culture. You will be responsible for achieving sales goals, implementing effective marketing strategies, controlling costs, and maintaining P&L accountability.

The ideal candidate is action-oriented, sales-driven, ambitious, and a strong leader. They should be detail-oriented, goal-focused, and capable of both setting high expectations and providing hands-on support to the team. The ability to work autonomously with minimal supervision is essential.

• Oversee daily center operations, ensuring efficiency in scheduling, service execution, and inventory management
• Drive sales and memberships by engaging customers and guiding them toward appropriate services
• Lead and support the team, fostering a positive work environment and ensuring high levels of customer service
• Build lasting relationships with guests, ensuring they feel valued and encouraged in their wellness journey
• Maintain operational excellence, ensuring all processes and protocols are followed effectively
• Train and mentor employees on services, sales strategies, safety protocols, and customer engagement
• Set measurable goals for team performance and implement strategies to achieve them
• Handle employee scheduling, time-off requests, and ensure staffing levels align with business needs
• Maintain compliance with all safety, health, and company standards
• Manage local community outreach and business partnerships to drive brand awareness

• Three to five years of experience managing daily operations in wellness, fitness, medical spa, hospitality, or a similar industry
• Strong organizational skills with experience in scheduling, inventory control, and compliance
• Experience managing CRM and POS systems, financial reporting, and tracking key performance indicators (KPIs)
• Strong leadership skills with the ability to coach, train, and manage a team effectively
• Ability to drive sales and business growth through customer engagement and retention strategies
• Exceptional problem-solving and conflict-resolution skills to maintain customer satisfaction
• Ability to work a flexible schedule, including evenings, weekends, and some holidays

• Base Salary: $80,000 with potential to earn 15-20 percent more based on performance (base salary plus commission)
• Schedule: Wednesday – Sunday
• Shifts:Weekdays: 8 AM – 8 PM
• Saturday: 9 AM – 7 PM
• Sunday: 10 AM – 6 PM
• Full-time Start: Mid-May 2025 (paid training available prior)

• Health insurance
• Paid time off and wellness benefits
• $100 monthly subsidy for transportation, childcare, or healthcare

This is an opportunity to lead Pennsylvania’s first iCRYO location and play a key role in bringing this innovative wellness brand to the community. As Center Manager, you will have the chance to shape the culture, build strong customer relationships, and contribute to the center’s long-term success.

If you are a leader with a passion for wellness, customer service, and business growth, we invite you to be part of something new and exciting. Apply today to join the iCRYO Wexford team and help create a wellness destination that will make a lasting impact.