What are the responsibilities and job description for the IT Help Desk Technician II position at ICS Managed IT Services?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:
Fundamental knowledge in:
Fundamental knowledge in:
-Networks and troubleshooting
-Windows 10/11 / Android / iOS / Mac
-Microsoft 365 Admin Centers
-Microsoft Security & Compliance
-Microsoft Apps (Outlook, Teams, OneDrive)
-Microsoft SharePoint
-Microsoft Azure/Entra ID
-Microsoft Azure VM Provisioning
-Microsoft Tenant Setup & Migrations
-Dropbox
-Google Admin Console
-Google Drive
-Gmail
Installation and troubleshooting :
Servers / Laptops / Workstations / Tablets
Routers / Firewalls / WAN / LAN / SDWAN
Switches / NAS / Access Points / Printers
Low Voltage optional
Low Voltage optional
Preferred Certifications:
A / Net / Microsoft Certs / AWS
- Excellent communication skills (Email, verbal, and follow-up)
- Ability to meet requirements and deadlines.
- Demonstrate good work ethics.
- Ability to troubleshoot:
- Device IP connectivity
- Multi-function printers
- Access points
- IP phones
- Workstations
- Servers & shared resources
- Switches / Routers
- Microsoft Windows 7/10/11
- MacOS
- Android / iPhone
- Outlook connectivity problems
- Interacts well with clients and coworkers
- Some project management skills
- Work with sales team and field ops team
- Prior Help Desk experience required
Salary : $55,000
