What are the responsibilities and job description for the Help Desk Level 2 position at ICS?
ICS is a 44 year old growing Managed IT company with great benefits including first year vacation, aggressive health, 401K and Life Insurance plans.
IT Help Desk Goal
ICS currently has a full time position for on-site IT Support. ICS is seeking a diverse IT individual who is willing to work full-time at a dedicated site to help with on-site help desk tickets and IT management. As a Help Desk Level 2 technician, you will be essential in providing advanced technical support and troubleshooting for software and hardware issues. Reporting to the Help Desk Manager, you will leverage your core skills in technical support and computer management to assist users effectively. Your premium skills in IT support and desktop support, combined with relevant expertise in Microsoft Office, computer networking, and VPN, will ensure seamless operations.
Communication is key, both with clients and with the internal team. Clients will need to be kept apprised of the status of their support issues, while there will be opportunities to provide guidance to and mentor less-experienced technicians in order to strengthen the team as a whole
IT Help Desk
Responsibilities include:
· Diagnose and resolve client-submit issues for a variety of technologies
· Perform proactive audits and evaluations of client environments for compliance purposes
· Create and update documentation for key supported technologies
· Provide guidance to other technicians regarding escalated issues
· Provide support remotely using RMM tools
· Participate in On-Call rotation
Qualifications
· Degree and/or technical education in Information Technology or 4 years of experience in IT field.
· One or more relevant certifications: CompTIA A , CompTIA Network , Microsoft Azure Fundamentals, Microsoft MD-102: Endpoint Administrator Associate, Microsoft MS-102: Microsoft 365 Administrator, Microsoft AZ-104: Azure Administrator Associate
· Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles.
· Proficient in time-management and the ability to multitask and prioritize daily support requests and projects.
· Exhibit professional attitude with excellent verbal, interpersonal and communication skills.
· Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed
Key Skillsets and Technologies
· Great customer service skills
· Great communication skills
· Windows Server 2016
· Windows 10
· Virtualization: Microsoft HyperV, VMWare ESX
· Microsoft 365: Exchange, Office, Sharepoint, Teams, Teams Voice, Azure
· Networking: Routing, Firewalls, Switches, VLAN configuration, DHCP, DNS
Job Type: Full-time
Pay: $24.00 - $30.00 per hour
Schedule:
- Day shift
- Monday to Friday
- On call
Work Location: In person
Salary : $24 - $30
