What are the responsibilities and job description for the Desktop Support Engineer position at iCST?
Location : Augusta, ME - 100% Onsite, will travel to other offices - (Client Vehicle will be utilized)
Travel will not include out of state travel or overnight lodging.
Top 3 Skills :
3 years' experience as a Client Technologies Specialist
Strong customer service skills.
Experience with inventory management.
Preferred Skills :
Experience with Windows Autopilot.
Experience with Intune and / or Azure
Years of Relevant Experience :
3 years in desired environment
Preferred Education :
4-year college degree or equivalent technical study
Job Description :
Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support.
Serve as a point of contact for communication and coordination of service outages.
Attend and participate in bi-weekly team and problem review meetings.
Manage the retirement and disposal of obsolete or broken computer equipment.
Coordinate the procurement and installation of new computer hardware and software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches and upgrades.
Provide input to training and / or documentation materials regarding latest technical and functional design changes.
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and / or recommend purchases of computers, network hardware, peripheral equipment, and software.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users.
Identify utilization patterns and their effect on operation / system availability and performance expectations.
Ability to work in a team environment.
Strong communication skills; both written and spoken
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Desktop Support Engineer?
Sign up to receive alerts about other jobs on the Desktop Support Engineer career path by checking the boxes next to the positions that interest you.
