What are the responsibilities and job description for the DOH - Support and Training position at iCST?
Support and Training (3 positions)
The position is primarily remote. If required to work on-site the contractor will be provided with office space. However, parking will not be provided. Candidate must reside within a commutable distance to Harrisburg.
BACKGROUND / PROBLEM STATEMENT
The Department's Immunization Registry has transitioned to a new Immunization Information System and has an emergent need for an individual to provide help-desk support and train end users.
This contractor will be responsible for answering questions from end users regarding the use of the Pennsylvania Immunization Electronic Registry System (PIERS) both by phone and via email. In addition, this contractor will be responsible for training new and existing end users both in-person and through live on-line trainings. This contractor will assist in creating and updating training materials.
INCURRING COSTS
The PA Department of Health is not responsible for any costs or expenses incurred by the contractor for parking. BCD will reimburse for travel, meals, and lodging for any travel related to this effort.
RESOURCES
It is anticipated that the contractor will primarily be home headquartered and is responsible for his / her own network connectivity and home office space. The PADOH will supply a laptop, and software, including a Microsoft Teams license for phone use. This contractor may be required to report to BCD headquarters on a periodic basis.
If the contractor is required to work from BCD's headquarters in Harrisburg, PA, the contractor will be provided with office space. However, parking will not be provided.
OBJECTIVES OF ENGAGEMENT
The primary objective of this engagement is to provide help desk support to end users of the Pennsylvania Immunization Electronic Registry System (PIERS) across the Commonwealth, as well as developing training tools. This individual will also provide education and training to internal Commonwealth PIERS users as well as update the PIERS website with new and updated materials. The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff during this assignment.
Generally, the contractor will perform the following tasks :
- Provide PIERS help desk support by responding to inquiries via phone and email
- Provide initial and ongoing training to PIERS end-users in-person and on-line
- Provide initial and ongoing training to immunization program staff
- Serve as a liaison and contact for onboarding provider clinics
- Develop training tools and guides for all PIERS end users
- Update training materials and presentations as new IIS functionality is implemented or modified
- Identify PIERS website needs and create content to address them
- Post updated PIERS training materials and links to website as necessary
- Respond to end user inquiries regarding training and onboarding
- Conduct post-training outreach to end users to provide them with needed materials and to facilitate a seamless transition to PIERS
- Conduct post-training surveys
- Consistently treat end users, stakeholders, and co-workers with dignity and respect
- Create and maintain a work environment that is welcoming and respectful of diversity
- ssist with other related tasks and duties as necessary
- Travel to in-person trainings as necessary
OPERATIONAL REQUIREMENTS
The contractor will be required to :
CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS
