What are the responsibilities and job description for the Product Specialist position at iCST?
Product Specialist
Work Location : 100% remote, Will be on call every 3rd weekend. Billed straight time, for worked hours only.
Top 3 Skills :
Application Support and Implementation
Vendor Management
Technical Support
This position will be a member of an application support team and will become a technical subject matter expert for the state psychiatric hospitals' applications and systems. This position will provide application operational end-user support including rotational afterhours on-call support. This position will be included on the implementation team of the state hospital's electronic health record project, referred to as ICM, and additional implementation teams for other state hospital initiatives / projects.
Tasks will include : End-user support
User Administration
System Administration
Interface Monitoring
Afterhours support
Forms development
Report writing
Work with cross functional technology teams to determine best practice configurations, and workflows.
Read / analyze / modify technical documentation
Work with vendor(s) to facilitate implementation
Perform system testing
Preference will be given to candidates with the following skills :
Healthcare information technology
User administration
Application System Administration
Crystal Reporting experience
XML development
SQL programming language
Qualified candidates must have at least two (2) years of experience in application support, technical support, experience with application vendor management, application implementation and technical and user workflows.
