What are the responsibilities and job description for the Sr. Business SME position at iCST?
Sr. Business SME
Work Location : Hybrid, Augusta ME. Must be local to Maine.
Top 3 Skills :
Fully understand all aspects of IT for enterprise groups
Relationship management
Exceptional written and verbal communication skills
We are looking for an IT Consultant to work with state agencies with all technology requirements. This position that will be expected to ensure excellent customer service while building and maintaining strong relationships with assigned State of Maine agencies. This position works across all MaineIT to help ensure agency business needs are met. This position will also ensure agencies are sufficiently informed of IT business practices and will bring appropriate teams together to solve IT challenges. Additionally, this position will help facilitate MaineIT projects, upgrades, and enhancements within the enterprise.
Required Skills
Function as Agency IT Account Representative
Know business / Agency mission
Create business relationships with key business leaders within Agencies
Understand / monitor the quality, effectiveness and sustainability of all IT services provided in support of the agencies' mission
Participate and consult in the preparation of Agencies' IT budgets
Identify critical business applications along with agency service expectations of those applications (assist with Business Impact Analysis of agencies' applications)
Work across MaineIT to ensure business needs are being met
Raise awareness of common IT business solutions
Work collaboratively with other MaineIT resources to identify common business solutions
A thorough understanding of emotional intelligence and empathy. It is important we anticipate and meet the technological needs as well as the emotional needs of our Agency partners.
Ability to handle difficult situations while maintaining positive relationships.
Ability to demonstrate our core values with every customer interaction.
A strong understanding and ability to assist agencies with biennial budget preparation.
Prior experience / understanding of State of Maine billing and procurement processes.
Minimum Qualifications :
A 4-year college degree and / or equivalent years of direct leadership experience in technology / business with evidence of teambuilding.
Knowledge of current IT tools and best practices as well as emerging information technology including client computing, networking, telecommunications platforms, operating systems, integration, and information security.
Strong communication skills will be required with the ability to communicate complex technology terms into business understanding. Highly effective verbal and written communication skills are a must.
Knowledge of governance, policies, and processes of State budgeting.
An understanding of information technology systems and equipment to facilitate and assist with State agency information technology requests while providing excellent customer service.
