What are the responsibilities and job description for the Claims Support Representative position at ICW Group?
Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.
PURPOSE OF THE JOB
The purpose of this job is to oversee administrative processes within the Claims department. This position exists to alleviate the administrative responsibilities of the claims staff and to ensure that department inquiries are responded to in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides administrative assistance to the Claims team.
- Prints benefit and claim notices and prepares for mailing.
- Follows communication guidelines when handling different topics. Identifies the needs of customers and direct calls to appropriate team members or departments.
- Answers phone calls from customers in a professional manner and responds to inquiries. Provides callers with basic claim information and payment status.
- Collects W9 forms from vendors to process payments.
- Reviews medical bills for potential new losses, required corrections, and / or assigns to existing claims.
- Pays bills as needed.
- Manages group email account and processes requests.
- Provides backup assistance to claims support teams.
Performs responsibilities required in branch offices as needed.
SUPERVISORY RESPONSIBILITIES
This role does not have supervisory responsibilities.
EDUCATION AND EXPERIENCE
High school Diploma or GED required. Minimum 1 year of related experience and / or training; or equivalent combination of education and experience required.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
KNOWLEDGE AND SKILLS
Basic working knowledge of office procedures and processes. Solid data entry, attention to detail and phone skills. Ability to read, write and comprehend simple instructions, short correspondence, and memos. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to use critical thinking skills to assess incoming phone calls and requests. Basic Microsoft Office Suite : Outlook, Word, Excel, PowerPoint, and ability to use multiple databases / programs to access information.
PHYSICAL REQUIREMENTS
Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.
WORK ENVIRONMENT
This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.
LI-ET1 #LI-Onsite
The current range for this position is
17.05 - $26.89
This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.
WHY JOIN ICW GROUP?
ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex / gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.
Salary : $17 - $27
