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Bilingual Customer Service Representative

ICX Group
Orlando, FL Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/27/2025
  • Maintain a positive and cooperative attitude when working with colleagues and assisting customers.
  • Respond to customer inquiries via phone and email, addressing account-related concerns and providing general company information.
  • Deliver exceptional service to each customer on every interaction, ensuring satisfaction.
  • Oversee account activations, updates, and cancellations, ensuring all contracts remain valid and making necessary adjustments.
  • Handle customer portal requests, ensuring timely communication with customers, the sales team, and operations.
  • Support adjustments to pricing and contracts, maintaining accurate records and ensuring correct rate changes.
  • Assist with invoice reconciliation, ensuring that billing aligns with receipts and contract terms.
  • Create and manage credit hold reports for various customer categories, ensuring clear communication with the sales team and management.

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