What are the responsibilities and job description for the Customer Service Specialist position at ICX Group?
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to enhance client satisfaction.
- Analyze customer issues and provide effective solutions or escalate as necessary.
- Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
- Maintain detailed records of customer interactions in our computerized system.
- Demonstrate excellent phone etiquette while interacting with clients.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Assist in training new staff on customer service protocols and best practices.
Qualifications
