What are the responsibilities and job description for the Medical Office Coordinator position at ID Care?
Job Overview
ID Care, LLC is seeking a Patient Service Representative for our Old Bridge office. This non-exempt, clerical position is responsible for receiving incoming telephone calls and greeting/assisting visitors in a prompt, courteous, and professional manner. Involved in scheduling patient appointments and verifying patient information according to ID Care policies and procedures and properly directing patient calls to appropriate ID Care staff/department.
Key Responsibilities:
ID Care, LLC is seeking a Patient Service Representative for our Old Bridge office. This non-exempt, clerical position is responsible for receiving incoming telephone calls and greeting/assisting visitors in a prompt, courteous, and professional manner. Involved in scheduling patient appointments and verifying patient information according to ID Care policies and procedures and properly directing patient calls to appropriate ID Care staff/department.
Key Responsibilities:
- Promptly and professionally answers telephone calls, routes calls appropriately, offering voice mail, paging or redirection of call needed.
- Greets visitors and assists them as appropriate, phones or pages employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screens solicitors for relevance to organization's needs.
- Schedules and reschedules patient appointments per established ID Care protocols.
- Verifies necessary demographic and insurance information and records data in EMR per established ID Care protocols.
- Explains financial requirements to patients or responsible parties and collects copay as required per ID Care protocols.
