What are the responsibilities and job description for the Customer Service Representative position at ID Logistics US?
Job Description:
Carries out all customer service activities such as responding to inquiries, processing orders and
handling complaints, in a prompt, courteous and effective manner. This position works closely
with customers and on-site management to handle various product inquiries, special requests,
or discrepancies, shipping and receiving as well as billing and invoicing. The position requires
positive interpersonal skills including effective verbal and written communication skills.
Responsibilities:
Requirements:
High School Diploma, or GED.
Carries out all customer service activities such as responding to inquiries, processing orders and
handling complaints, in a prompt, courteous and effective manner. This position works closely
with customers and on-site management to handle various product inquiries, special requests,
or discrepancies, shipping and receiving as well as billing and invoicing. The position requires
positive interpersonal skills including effective verbal and written communication skills.
Responsibilities:
- Daily communication (email, phone or in-person) with upper management
- Processing billing and invoicing with tight turnaround times and attention to detail
- Manage shipping and receiving within our system in partnership with Distribution Center
- Resolve any issues with billing, invoicing, shipping and/or receiving with customers and
- Follow corporate and site-specific Good Manufacturing Practices and report noncompliance
- Observe all company safety rules and assist in enforcement as appropriate.
- Other duties as assigned.
Requirements:
High School Diploma, or GED.
- 1 year experience of office or customer experience.
- Stong Microsoft Office Experience including, Word, Excel and Outlook
- Stong GLS System
- Strong WYM System
- Able to demonstrate effective verbal and written communications skills with customers.
Salary : $19
