What are the responsibilities and job description for the Operations Supervisor position at ID Logistics US?
Job Description:
About Us:
At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.
Position Overview:
The Operations Supervisor plays a key role in managing their team's workflow by assigning tasks, supporting staff, monitoring results, and reporting to senior management. They ensure efficiency by improving processes, setting team targets, and acting as a link between employees and upper management. Supervisors are also responsible for coaching and resolving issues.
Location: West Jordan, UT
Work Schedule: Mon - Thursday7PM - 5:30AM
Competitive Compensation: We offer a competitive salary of $65,000–$73,000, plus a performance-based bonus, along with comprehensive benefits, including medical, dental, and vision insurance, a 401(k) with company match, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.
Key Responsibilities:
Requirements:
Minimum Requirements
About Us:
At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.
Position Overview:
The Operations Supervisor plays a key role in managing their team's workflow by assigning tasks, supporting staff, monitoring results, and reporting to senior management. They ensure efficiency by improving processes, setting team targets, and acting as a link between employees and upper management. Supervisors are also responsible for coaching and resolving issues.
Location: West Jordan, UT
Work Schedule: Mon - Thursday7PM - 5:30AM
Competitive Compensation: We offer a competitive salary of $65,000–$73,000, plus a performance-based bonus, along with comprehensive benefits, including medical, dental, and vision insurance, a 401(k) with company match, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.
Key Responsibilities:
- Promotes a safe and secure environment for Company associates, temporary employees, and customers' products.
- Follows established operational procedures for activities such as verification of incoming and outgoing shipments, handling, and disposition of materials, and keeping warehouse inventory current.
- Investigating inventory discrepancies found through cycle counts and determining root cause of problem.
- Identifying any issues with returned shipments, notifying the client, and processing the returned shipments into stock.
- Ensuring that all proper written documentation is signed off and filed.
- Directing and leading any physical inventories or samplings as requested by the customer to ensure the integrity of the inventory process.
- Identifying and researching unique inventory occurrences to correct them prior to having to lock a bay or make an inventory adjustment.
- Keeping inventory and customer service Key Performance Data (KPI's) within customer requirements.
- Manages key operational requirements within the budget and according to customers' requirements.
- Builds a positive teamwork environment by listening and communicating with all associates and coaching as appropriate.
- Lead all customer service requirements for scheduling truck throughput flow and follow up to any receiving or shipping issues.
- Coaches and trains associates to become successful and productive including issuance of training, performance plans or counseling as necessary.
- Plans, assigns, and supervises work of hourly inventory associates.
- Plans, assigns, and supervises work of hourly customer service associates.
- Meets and exceeds customer satisfaction through strong understanding of customer expectations.
- Addresses and helps resolve customer complaints both verbally and written directly and indirectly to include but not limited to shipping and receiving discrepancies.
- Inputs payroll data (hours, comments) for hourly direct reports daily. Must be approved weekly.
- Interviews applicants for hourly roles and makes hiring decisions in conjunction with the DCM.
- Maintain food safety and sanitation standards, in accordance with Food Safety Guidelines.
- Carries out supervisory responsibilities and any other supervisory tasks as assigned in accordance with the organization's policies and applicable laws.
Requirements:
Minimum Requirements
- 3 years of supervisory experience in a distribution, 3PL, or warehouse environment.
- Experience with WMS software required
- Experience with overseeing large teams of 50 associates
- Bachelor's Degree in Logistics/Supply Chain, or general business preferred.
- Experience with 5S and continuous improvement programs.
- Strong Microsoft Office experience including Word, Excel, PowerPoint, and Outlook.
- Experience with time keeping; ADP E-Time is a plus.
- Ability to work in a fast paced, dynamic environment.
- Able to demonstrate effective written and verbal communication skills
- Flexibility to travel to assist with training in the future is a plus
Salary : $65,000 - $73,000
